Laura Bilodeau Email & Phone Number

▶ KEY VALUE OFFERING: With a track record of driving success in client experience, operations leadership, and process improvement, I have expanded my skills toolkit working in organizations from the ground up. My track record includes improving and refining processes by partnering with senior leaders to move projects forward while ensuring adherence to set policies. With my direct contact with clients, I translate client concerns into actionable solutions. Serving as the primary point lead for clients, I enhance revenue and account growth by developing strategic roadmaps while driving company-wide planning and reporting processes. ✔️PROVEN RESULTS IN CUSTOMER SUCCESS, PROJECT MANAGEMENT, AND QUALITY REPORTING: ● Navigated highly collaborative, matrixed environment. Developed personal connections with clients, addressing challenges and offering solutions to improve customer experience.● Conduct gap analysis and root cause analysis to benchmark against existing forecasted initiatives, product tools, and risk assessment processes. ● Deployed excellent customer service, project management, and problem-solving skills with acute attention to detail. Improve customer experience and drive recommendations and decisions rooted in qualitative and quantitative data. ● Expanded sales growth and customer interaction. Streamlined processes to improve operational and financial management. ● Integrate natural communicative ability and adaptability into all facets of the business as integral team member, surpassing set objectives with ease. Work directly with people, combining financial data and KPI metrics to improve business decision-making. ● Managed global brands including Martha Stewart, Sur La Table, Emeril Lagasse, BCBG, and Body Glove.✔️RELATIONSHIP BUILDING AS THE CATALYST FOR GROWTH:“Approach each customer with the idea of helping him or her to solve a problem or achieve a goal, not of selling a product or service.” – Brian TracyThe success of any organization lies in how it treats its customers and how its operational processes are outlined. My personal success has stemmed from an innate ability to develop connections with customers and to complete tasks with integrity and adept problem solving. In partnership with colleagues across department lines, I am an adept problem solver with a focus on building out long-term solutions to ensure ongoing service satisfaction and deliver positive KPIs.

Listed skills include Writing, Editorial, Editing, Proofreading, and 15 others.