Laura Bolado Gonzalez Email & Phone Number

With over 10 years of experience in the IT industry, I am a Customer Experience professional who is passionate about technology and innovation. As a COPC and Agile certified leader, I manage operations and relationships, negotiate contracts and SLAs, and oversee the end-to-end customer journey. I have successfully implemented projects to improve customer satisfaction, retention, and loyalty, using data-driven insights and best practices. I am also skilled in CRM, financial controlling, and social networking, and I speak three languages: Spanish, English, and French.My main priority is to build strong and lasting relationships with customers, providing them with long-term solutions and generating trust. I am dynamic and flexible, with a high sense of responsibility and a collaborative mindset. I enjoy working in a fast-paced and multicultural environment, where I can learn from others and contribute to the company's growth and vision.Email: bglezlaura@gmail.com

Listed skills include Analysis, Business Planning, Market Research, Training, and 23 others.