Laura Boustany Email & Phone Number

Sydney, NSW, AU

Sydney, Australia

Manage, lead, and mentor a team of level 1 and level 2 technical support engineers, driving improvements in both customer satisfaction and operational efficiency. Foster a positive and data-driven team environment, addressing skill gaps to ensure ongoing team development and success.Implement best practices, uplift processes, and drive continuous.

Sydney, New South Wales, Australia

Led and managed product initiatives from ideation to launch, collaborating closely with engineering, UX, marketing, sales, professional services, and support teams to drive cross-functional success.Managed the development and validation of product initiatives through continuous product discovery, ensuring alignment with customer needs and delivering.

Sydney, New South Wales, Australia

Provided expert guidance on records and information management best practices to clients, ensuring optimal platform use and compliance. Advised on industry-specific records management and regulatory requirements, tailoring solutions for diverse needs.Delivered and troubleshot managed service offerings, ensuring seamless implementation and rapid issue.

Sydney, New South Wales, Australia

Ensured robust functionality and high-quality deliverables by developing and maintaining code throughout the SDLC. Designed, implemented, and tested software solutions to meet customer needs.Collaborated with cross-functional teams to define project scopes and conducted training sessions to enhance user adoption and reduce support requests.

Accountable for bringing IT in-house as it was previously contracted out. Setting up a development and staging environment, managing, scoping, developing and delivering website projects for Appliances Online.

Sydney, New South Wales, Australia

Successfully re skinned 3 websites with a new look and feel and made more user friendly. As a result the site is taking increased amount of revenue.Integrated Google Analytics on 3 sites to provide better reporting and statistics. This helps determine a range of information. One key purpose is to verify where the site traffic is coming from thus saving.

Responsible for attending project meetings and providing feedback from an IT perspective, gathering requirements, writing requirement documents, writing test cases, testing developers logs and providing application support to our end users.In conjunction with my Quality Assurance and Support Specialist role I also was the Website Content Manager and.

As a call centre supervisor my key responsibility was ensuring customer satisfaction. My role involved taking escalated calls, completing administration work, taking and amending orders.

Degree, Bachelor Of Science, Computing And Information Systems

Microsoft C# .Net Course

Diploma, Computer Science

Education record