Lead all customer-facing aspects of FieldHub, the modern end-to-end field service solution. Guide FieldHub's passion to support field service companies as they build their business, from sales to project management to accounting.* Responsible for product management of FieldHub platform* Oversee customer implementations and training* Manage customer service touchpoints

Craft corporate policies and standards that ensure project work is executed on-time, on-budget, and consistently. Mentor new and veteran staff on solutions and protocols. Lead efforts to consolidate and streamline systems, resulting in thousands of dollars in saved time and money across the organization. Selected to serve on management team, providing strategic guidance to define company’s trajectory.Manage portfolio of association clients, crafting online experiences to achieve clients’ business goals. Interface with client staff at all levels to elicit system requirements and create solutions that maximize return on investment. Responsible for managing project timelines, budgets, and teams of delivery staff. Ninety-five percent of projects delivered within financial and schedule expectations.

Conduct requirements analysis and project management for technology initiatives of the nation's top associations. Experience in netFORUM, SharePoint, custom CMS and user interface.

Support Hillel's global expansion. Supervise department staff, build infrastructure among international chapters, liaise with funding partners.

Architect strategy for customer-focused online community. Conduct user survey, competitive analysis and industry research to craft vision for technical solution, rollout, outreach and usage. Prepare roadmap for implementation.

Managed strategy, client relationship, budget, timelines and scope of work for web initiatives in the nonprofit and foundation sectors. Supervised internal project teams to ensure quality and timeliness. Served as acting Director of Delivery for 8 months, overseeing revenue and resource allocation.

Assisted anti-trust investigations into mergers and acquisitions. Coordinated depositions, wrote legal briefs, reviewed evidence, co-lead courtroom support in major consumer goods case. Position was awarded as part of the Presidential Honors Paralegal Program.