Provide support and training for a team of 3 administrative assistants, create and maintain written work instructions for administrative team, manage department scheduling, design and publish quarterly company newsletter and other internal communications, write articles for company newsletter, conduct ERP system training for new employees.

Provide support for Sales and Project Management teams, assist in preparing and sending customer quotations, schedule invoicing, confirm customer purchase orders, input and maintain project information in ERP system, fill in for receptionist as needed, prepare hard copy engineered drawing packages, record and distribute meeting minutes, send email correspondence both internally and externally, maintain project files, provide support for ISO Quality Management Team, assist with writing and revising quality procedures, produce flowcharts and written work instructions using Microsoft Visio, create dynamic XML forms using Adobe LiveCycle, maintain training records for ISO quality procedures, design and publish quarterly company newsletter, write articles for company newsletter.

Delegated daily tasks while providing leadership, training and support for a team of 9 people. Provided customer service, controlled inventory of products and supplies for deli department, scheduled labor, tracked department sales, purchases and profit. Served as a closing shift supervisor (key holder) for entire store, maintained presentation of deli department and assisted with maintaining presentation of store sales floor.

Served customers, prepared foods and coordinated special orders and catering deliveries. Led and trained a team of approximately 15 people. Assisted in managing department inventory. Developed and implemented a more efficient system for taking inventory. Stocked shelves and maintained department presentation and cleanliness.

Worked as part of a team to serve customers daily and assisted with the training of new employees. Stocked shelves, prepared ready-to-eat foods and baked goods, priced and rotated merchandise, and maintained cleanliness of work area.

Wrote articles for university promotional magazine and alumni magazine, wrote news features for university website, conducted interviews, planned article ideas.

Prepared food, tended cafeteria salad bar during meals and took daily inventory of food products after each meal. Assisted with hiring, orientation and training of new employees. Participated in student leadership training. Collaborated with coworkers and supervisors to revise existing daily procedures to accomplish tasks more efficiently.