As Group Product Manager at Escola Korú, I lead B2B/B2C projects, innovating 'university-as-a-service' concepts from scratch. Our mission: accelerate individuals' growth, aiming to be the premier destination for customizable training programs in the corporate world. With a focus on scalability, portfolio management, and fostering strong client relationships, we're shaping the future of educational services, driving impactful learning experiences for all stakeholders involved. Want to learn more? Visit www.escolakoru.com.br or send me a message!

Project boosting program. Multidisciplinary group with an objective: get something off the scratch or leveraging a project to a next step. Main goals: create a digital product with 6 launches, help to start (or improve) more than 20 projects (/dreams).

Planning and creation marketing campaigns leader. Digital marketing and social media performance specialist. NPS methodology developer. Project manager.

ProLíder is an innovative program dedicated to discuss the Brazilian scenario with the main players in each interest area as to draft and implement high impact projects.Additional information: http://www.programaprolider.com.br

My objective was to deliver the best learning experience and potentialize the proficiency of our students through indicators management and projects. Some of my responsibilities were:Managing (hiring, retaining, motivating, promoting, and managing out) up to 15 people on the front-end instruction team;Being a stakeholder of the product team, helping them to make decisions based on what is best for the students;Planning OKRs and projects;Analyzing and prioritizing the operation improvements based on KPIs;Interfacing with adjacent areas to improve the implementation of our content in the classrooms.Main goals: average 82% of proficiency, average NPS of 67, roll 8 classes, lead 15 people.

Responsible for 27 social medias, including Instagram, Telegram, Facebook, LinkedIn and Twitter. Lead 11 social media analysts. Planning and management of editorial calendar. Responsible for campaigns, organic and engagement communications. Maintenance and implementation of new profiles and projectsMain goals: 30% of de revenue by organic communications, approx USD 20k with one copy created

Business partner of Marketing and Commercial, mainly accountable to improve revenue with students retention. Key activities:-Product Owner of an App and a Web platform (7 operations roll outs and 13 improvements waves);-Create corporate strategic planning and follow the planning of the units;-Head of satisfaction surveys, outcomings, action plan and divulge NPS results;-Develop and improve client journey based on customer centricity;-Control and measure indicators as student evasion, enrollments and routine process milestones;-Ensure performance of activities that improve customer loyalty as events, communications, after classes activities;-Lead innovation projects.Main goals: 92% of clients retention, average NPS 71, laugh 2 digital products (website private area, application of communication for clients)

Business partner of process, management and operational system of integrated scholar units. -Manage and improve efficiency of financial, pedagogical, administrative and commercial activities;-Standard backoffice operations;-Mapping, seek for efficiency and elimination of bureaucratic pedagogical activities;-Definition and evolution of operational indicators.Main goals: guarantee operational efficiency and backend success of more than 17 school units

Responsible for integrating supply operations and expansion of commercials craft activities in mainstream operations; incorporation of culture, developing organization structure, career path and performance targets.Main goals: guarantee operational efficiency and success of more than 5 supply units and 23 commercial operations

Project leader with focused on increasing efficiency, decreasing turnover and creating critical knowledge management in the Company. Engagement and facilities leader. Design and development of HR informations for Supply Latin America.

Responsible for managing the Global Functional Excellence Programs. Set of goals, strategic guidelines and tools for industrial management, sales and centers of excellence. Lead innovative project to build target system of management in all Business Zone.

Responsible for developing and unfolding People processes: Regional Training Plan, Communication Plan and Positive Agenda; Driving People Cycle; Management processes: conducting audits and improve results through quality and management tools. White Belt trainer certified.

Responsible for the implementation and certification of the management system in the Unit, management method consultancy to achieve performance and result through quality tools.

Spreadsheet improvement; development of managerial reports; purchases of indirect / non-productive materials to all factories in Brazil; customer service; support and supplier development.

Reservation of ships; preparation of spreadsheets and reports; market research; service to internal and external customers; updating of data in a computerized system; management of emails and contacts in the English and Portuguese languages.

Assistance to the internal and external public; employee support activities; organization, supply and improvement of archives; data entry in spreadsheets of national access, as well as typing of data in specific computerized system, with the purpose of providing support to the sector.