PT:Atuando na fase de Ongoing.Investigação do crescimento de receita da carteira e provimento de soluções de negócio aos clientes que possam engajar crescimento de base e consequente crescimento de receita;Mediação de interações com demais áreas para solucionar eventuais problemas solicitadas pelos clientes da carteira (vendas, suporte, produto, etc);Fechamento de ciclo NPS;Estratégias para retenção de clientes;Identificação de problemas no negócio e apoiar o cliente propondo sugestões de solução ao problema de plano de negócio, seja financeiro, venda, qualificação, produto e/ou serviço, bem como operacional;Registro das interações e informações relevantes sobre cada cliente, garantindo uma adequada gestão da informação;Identificação de oportunidades de melhorias aos clientes referentes ao produto;Apoio direto ao time de Produto no cadastro, entendimento e priorização das melhorias para a plataforma SaaS.EN:Working in the Ongoing stage.Investigating portfolio revenue growth and providing business solutions to clients that can engage base growth and consequent revenue growth;Mediation of interactions with other areas to solve any problems requested by portfolio customers (sales, support, product, technology, etc.);NPS cycle closure;Strategies for customer retention;Identification of problems in the business and supporting the customer by proposing suggestions for solutions to the business plan problem, whether financial, sales, qualification, product and/or service, as well as operational;Recording interactions and relevant information about each customer, ensuring adequate information management;Identification of opportunities for improvements to customers regarding the product;Direct support to the Product team in registering, understanding and prioritizing improvements to the SaaS platform.

PT:Condução do cliente durante todo o processo de implantação, dando visibilidade de prazos e etapas da jornada;Configuração de produtos de acordo com as necessidades e expectativas do cliente;Fornecer treinamentos remotos;Mapeamento de informações e necessidades do negócio e alimentação sistemas;Auxílio e encantamento do cliente na utilização da plataforma.EN:Guiding the client throughout the implementation process, providing visibility of deadlines and stages of the journey;Product configuration according to customer needs and expectations;Provide remote training;Mapping information and business needs and power systems;Customer assistance and delight in using the platform.

- Leading the Onboarding process of customers with diagnosis and actionplan according to the stage in the journey;- Contacts, meetings and training for API migration.- Customer monitoring throughout the implementation process;- Continuous contact for maintenance of the engaged base;- Actions with Marketing to create new businesses in the active base.

-Expertise in Customer Service, with experience in online (WhatsApp andchat) and telephone service.-Explanation of doubts, problem solving andorder tracking.-Experience in recording information in the management system,forwarding them to the Technical and Commercial area, contributing tocustomer service and satisfaction.- Ability to suggest solutions and process improvements in order to achievegoals and results settled down.

1ª Câmara Criminal - Gabinete do Des. Edison Feital Leite- Drafting of votes in Habeas Corpus, Interlocution in Criminal Execution,Appeal in the Strict Sense, Conflict of Jurisdiction and Criminal Appeal;- Elaboration of projects, orders, decisions, divergences and results ofjudgments (Themis system);- Doctrinal and jurisprudential research;- Preparation of official documents and movement of records;- Monitoring of office productivity results.

It assists in the preparation of orders, injunctions, votes and other decisions, in addition to conducting research on legislation, doctrine and jurisprudence.