Laura Callen Email & Phone Number

New York, New York, United States

• Drive high-value and recurring client relationships with partners across all 50 states, facilitating the processing, analysis, and data entry of over 300 title reports, insurance orders, and real estate transactions weekly.o Collaborate with state-based production units to conduct legal research, prepare reports, and manage quality assurance/quality controls processes before final delivery to attorneys, loan officers, and enterprise-scale clients.o Liaise with technical and non-technical teams to gather requirements and translate business needs, serving as the central hub of communications between the client, production, underwriting, title, and escrow teams. • Maintain client relationships with enterprise-scale B2B customers, including Wells Fargo, JP Morgan Chase, Bank of America, Goldman Sachs, and more, while serving as the primary contact for services, inquiries, projects, and support. o Own relationships with commercial, residential, telecommunications clients, and insurance brokers while working with local experts and municipalities to confirm ownership, type, and transferability of properties and assets. o Project manage enterprise-scale telecommunications projects as the lead on industry accounts, partnering with process management teams to drive a multi-million-dollar and multi-year project encompassing 2,500+ sites. • Spearhead onboarding and subsequent leadership of a newly established Dominican Republic-based offshore team managing non-client-facing activities associated with key account, JP Morgan Chase. o Facilitated new-hire training, leading team meetings, and managing the overall performance of the group. • Identify opportunities and implement business process improvements to streamline workflows within the customer success team, including developing standard operating procedures that instill consistency across operations.

• Helped facilitate timely processing of insurance orders, property research, and other transactions required to compile comprehensive title reports for national commercial and residential clients. o Communicate with new and existing customers to respond to inquiries, provide technical support, and to upsell and cross-sell other services offered by the company.• Trained team members on operational, customer service, and reporting processes, while driving data analysis and reporting efforts required to assemble monthly status reports for senior leadership and executives.

London, United Kingdom

• Assessed student resumes and found appropriate internship placements in London in their chosen fields• Composed two weekly newsletters for students, both in London and the rest of the UK, informing them of different activities in their area such as concerts, new museum exhibits, and street markets• Planned the logistics of organized student trips by researching potential sites and attractions to tour and also reserving accommodations and transportation for the duration of the stay• Assisted in the organization of different upcoming educational programs

Bachelor Of Arts (Ba), Anthropology

Education record