Laura Campbell Mtmi Email & Phone Number

Dartmouth, Gb

Dartmouth, England, United Kingdom

As Dartmouth steps into a new era of collaborative working for Tourism, our new Board of Directors are focused on developing our local product based at the Dartmouth Visitor Centre. We are delighted to be part of the changing face of Tourism in the UK. In an environment where we need Tourism for the businesses and we need the businesses for Tourism, we are here to support all. Providing business support services along side Tourism information blends our offering to strengthen our local community.

United Kingdom

Delivering Operational Excellence through people and process, and project management Creating a fully functional Business Solution for you.Creating Operational solutions to drive your business forwards.De-constructing your business model to develop the future model to take you forwardsSupporting local community festivals and groups through Website and social media management and creating operational structure. Building collaborations through sustainable business practise in both commercial and voluntary sectors.

Dartmouth, England, United Kingdom

The Dartmouth & District Chamber of Commerce is a membership organisation with the overarching aim of improving the local economy in the Dartmouth & District area of South Hams, Devon. We achieve this aim through our purpose to:Advocate for local business: representing unified views to decision makers to protect the business community from adversityPromote local business: acting as gatekeeper and signposter, facilitating business to business support and buying power and showcasing the business communityCollaborate with businesses, community groups, tourism organisations and councils

Dartmouth, England, United Kingdom

South Devon

National Landscape - protection and advocacy for the South Devon Areas of atural BeautyN

South West, Uk

Dartmouth, England, United Kingdom

WebsiteSocial MediaSponsorshipProgrammeRiver ParadePhotographers

Dartmouth

Working with National and International Tour and Travel groups on behalf of the beautiful Historic town of Dartmouth, Devon for Mayflower 400Leading destination marketing for DartmouthHosting FAM trips for Tour Operators and Press Trips on behalf of Mayflower 400 as Destination Marketing representative for DartmouthWorking with Regional businesses to develop their Travel Trade product offering and Visitor ExperienceResponsible for Commercial, PR & Marketing, Director and Treasurer for Dartmouth Mayflower 400 / 2021

Dartmouth, England, United Kingdom

Dartmouth, England, United Kingdom

Creating a stronger business foundation for the company and its employees as the business continues to grow and develop,

Plymouth, England, United Kingdom

Supporting the delivery of online business solutionsWebsite solutionsHelping major corporate businesses and enterprises to save on in-house costs, and build competitiveness, whilst creating the freedom to focus on mission critical tasks, and further their innovation agenda.Freeing organisations up to meet the challenges of the digital world.Empowering business with bespoke and innovative solutions.

Dartmouth, England, United Kingdom

2024 this brand is no longer the Official Tourism brand for Dartmouth 2022 Consultant leading the Discover Dartmouth brand. Repositioning the brand, developed and heading up the new Partnerships with Englands Coast, South West Coast Path Assoc, Re-Connections, Visit Devon, Meet Devon, Sustainable Dartmouth, Dartmouth Visitor Guide and more..Working with the Festival groups, Local Businesses and Town Council to support and promote Dartmouth as the destination of choice.

Reviewing business processes to improve on effectiveness and efficiency. Looking at time and cost savings and software evolution

Dartmouth / Southampton / Plymouth

Project Manager for collaborative DEF project focusing on Cruise and Conference Leisure Excursions in Southern England.Identifying working models to support businesses working in the Cruise IndustryMarket AnalysisDeveloping a Host program with full training supportDeveloping branded collateral for marketing and visibilityFreelance Contract

Dartmouth

Developing UK itinerary content for the US MarketProject CoOrdinatorLiaising with DMO, Tourism Accommodation, Attractions and Food / Drink providers to produce a marketable product for our US visitors

Dartmouth, Devon, United Kingdom

Responsible for Front of House and Reception team. Group bookings, Golf Tours, Spa Breaks, Lodge sales. Business support for Hotel

Jasper, Alberta

Providing consultancy services, change management for business process or structure review and supporting your teams.Strategic facilitation; work with your executive teams to develop a strategyLeadership DevelopmentFacilitation projects include a strategic workshop for the Jasper Partnership Initiative (Jasper Business Leaders) to prioritise focus and a Strategic retreat for the local Chamber of Commerce to identify goals and direction for the coming twelve months.Consultant: Development for skincare brand - aligning methodology of marketing and training materials across US, UK & Europe and CanadaConsultant: Working group for Jasper Celebrates! a JPI inititaiveBringing businesses and the community together to collaborate on events and offers to celebrate the town of Jasper!Consultant: Tourism industry - product developmentTrainer: Share the Spirit program - a Community based customer care program for local businessesTrainer / presenter: • Customer Service skills• Communication skills• Leadership Development• Supervisor training programmes• Social media marketing (also some web site design work)Consultant: Digital marketing strategy for businessConsultant: Business and Marketing Strategy for small/medium businesses

Jasper, Alberta

Providing both business and professional support as a coach & NLP Practitioner

Kananaskis, Alberta

Accountable for booking group business in Tour and FIT markets.Working with group agendas to ensure proper billing meal plans & reservations accuracy Balancing of room inventories.Managing Opera Systems - Entering tour & ski – Blocking SpaceEnsure tour group check-in/ confirmations, welcome packages for tour escorts & itinerary of hotel facilities organized for arrival.Handling of group tour and FIT space availability using ROTB and Yield reportMaintain tour stats, for month-end reports that are sent to corporate office.Manage Ski Team Pre-Season - rooming lists, ski room tracking, BEOs, managing relationships with international ski teams.Develop a focused strategic plan for the domestic and international tour and travel market..Plan, schedule and undertake effective business trips and meetings with Tour Market clients.Managing all accounts through the use of Opera Sales & Catering to ensure regular customer contact and action.Processing/Managing all tour bookings, travel industry conventions and meetings, incentive programs through primary tour accounts, and related tour and travel bookings.

Jasper, Alberta

• Managing all Tour group bookings, international and from Canada• Co-ordinating all function events for hotel.• Developing business opportunities for growth• Streamlined processes for efficiency• Opera Hospitality management system trained• Particpating in management and leadership development through Best Western University on line program – Skillsoft• Sales Champion for location• Built and developed a website for staff recruitment.

Jasper

an organisation providing diverse, accessible, and meaningful learning and employment opportunities that benefit individuals and community. Sitting on personnel and marketing committees

Jasper, Alberta

• Executive Assistant to the President • Working with the management team to identify best practice and business development• Responsible for continuous improvement to employee training and development programs• Responsible for customer care programs, providing recommendations for increasing customer satisfaction• Facilitate cross department working & in house training programs• Develop & streamline an HR department

Jasper, Alberta

Joined the business to evaluate business efficiency working directly with the CEO. Completed evaluation of output, process and procedure and staff analysis. Looked at streamlining process and ensuring staff roles where defined and focused, set up job descriptions with responsibilities for all team department members. Aligned roles and skillsets. Project completed to ensure job descriptions put in place for all additional staff on the ski hill. Set up new guidelines for management and reporting of customer feedback for improved customer service. Active role in marketing department in developing the social media and online profiling. Worked with team on new web site.Worked directly with President and CEO on business strategy and support as business mentor and coach with Management team.

Swindon, United Kingdom

Business structure encompassing The Thyme Treatment Rooms - Day Spa and Essensa UK - organic skincare productsEmigrated to Canada Nov 2011, ran company from afar thanks to an excellent team on site!in June 2013, I sold my business to three of my team. Very proud moment!Spa: is located within the Marriott Hotel (Swindon, UK). My team were all qualified therapists with each member of staff also taking on business responsibilities as part of their roles. This allowed each team member to develop and grow their own skills. Essensa UK: organic skincare import & distribution. Consultant: As a consultant involved in business opportunities focused on the elements of a balanced life.A qualified trainer, an NLP Coach working in life and business coaching (also providing coaching and mentoring for developing small businesses). Coach for stress management - running workshops in work-life balance and stress management.

United Kingdom

Essensa is an organic range of products based on plant essences. The range has barely changed for the last 60 years maintaining its simplicity of use. Selling both to Trade - therapists, beauty salons & spas as well as direct to the general public.Set up training programmes, built website with on line ordering for both retail and trade & developed new marketing literature.Worked with US trainer to streamline best business practise and to bring operational consistency to all geographical trading areas.

Business relocated May 2011The Thyme Treatment RoomsWest SwindonFull range of Beauty & Complementary therapies. Essensa facials and body treatments. Gift vouchersHome to a team of health & wellbeing practitioners including a wide range of complementary therapies such as Acupuncture & KinesiologyThe Thyme Treatment Rooms - Spaat Swindon Marriott HotelFull range of Beauty and Complementary therapies including; Massage, Sports Massage, Balinese Massage, Thai foot massage, Thai compress massage & reflexology. Manicures & pedicures - Shellac, Minx and Biosculpture gel nails. St Tropez spray tanning. Waxing, lash extensions, lash perms & tints. Elemis Facials and Body treatments. Essensa Facials and Body treatments.Spa packages & gift vouchersCoaching - get your life back in BalanceStress Management workshops

Wiltshire

Business Consultant for small to medium businesses and charities (non-profit). working on business growth through best business practise for staff and cost saving analysis of purchasing and supplier contracts. developing business and marketing strategies

Wiltshire

facilitating groups for business growth and development. Business Mentor

Swindon, United Kingdom

business providing, fitness classes and health and wellbeing workshops to businesses and groups, complementary and beauty services to the public.Start Up business for the Thyme Treatment Rooms

Developing processes for implementing new large contracts on a National / International basis The role is that of evaluating requirements and putting people and process in place to ensure effective running of the business. Develop helpdesks, building local databases to manage operational activities, billing activities and the production of documentation and reports to monitor compliance. Trouble shooting by going into existing contracts and resolving business critical issues such as financial problems, customer care issues, documentation and operational concerns. Production of documentation and manuals on process Recruiting / subcontracting cleaners, security, maintenance engineers, administrators and helpdesk staff and management. Ensuring they all work as one team to provide excellent customer service. Previously: Business Support ManagerResponsibility for the Operational team – which included sales support, implementation, helpdesk, financial management, support for contract and operations managers, engineers and supervisors. By introducing a consistent process to all areas of the region we were able to improve data management and the efficiency of the business giving greater levels of customer service with the introduction of customer care activities and pro-active use of information. I also was part of the Quality and Health and Safety teams for the branch dealing with branch audits and the introduction of new business requirements into the team.

Working with Sales team on tender processes to ensure contract sold is operationally viable. Dealing with customer service, recruitment, billing and finance, process and quality management.Responsible for contract handover from Sales to Operations. Working with operational teams to get the contract live,dealing with training, resources and communication Introducing new business processes – development, training and problem solving resulting in the introduction of process improvementIntroduced and developed an Implementation team. Monitor contract start ups to ensure customer requirements met and smooth running between internal business departmentsfrom previous role of Sales FacilitatorProvided admin support for the Sales team and Branch Manager. Responsible for production of Tender documents.Introduced process and procedure to maximise time Sales team spent in front of potential clients

Oxford & London, Uk

Managing accounts for on line office supplies and services. Officeshopper Sales – bringing in new business and developing new business leads and options Business development – encouraging growth of existing businesses Training / coaching – junior team members on sales and business developmentProcess improvement and developmentProblem solving, customer service, operational issues, managing customer requirementsAreas covered: London, Reading, Swindon, Bath and Bristol

Responsible for implementing new products/business into an operational environment.Working with external clients/businesses and PHH/Cendant departments to achieve a working product.Coordinating IT requirements, setting up databases, ensuring Customs and Excise compliance.Dealing with Finance, Credit and Collection requirements – training all teams. Dealing with operational issues and providing second line troubleshooting support.Operational analysis and business development. Production of software and operational manuals.Training Sales and Helpdesk staff on products and processes. Procedure documentation.Assisting our Clients Sales teams with complex requirements. Dealing with data polling requirements.Managing Plastic Card Production.Reporting, statistics and product analysis on RS6000 and AS400 systems.Supplier liaison – software (for purchasing card processing – AS400 based) installation and training.Y2K documentation and systems testing.Account management Operational account management for Granada and Argos. Operational business development for Bass and Finelist.Reporting and analysis, process improvements.

responsible for database management and promotional activities of service department for Peugeot Dealership

Education record

Foundation Degree, Science

Neuro Linguistic Programming