Laura Carrubba Email & Phone Number

San Jose, California, United States

Santa Clara, Ca

Writing SaaS, API, user, and developer documentation for application engineers. Work in Agile Scrum.

Santa Clara, California

Santa Clara, Ca

Wrote single-source SAN documentation for RAID documentation team using an XML round-trip process. Used structured Adobe FrameMaker 8, Oxygen XML Editor, StarTeam, Adobe RoboHelp, and other internal tools. Preconversion and DITA cleanup of structured FrameMaker books to XMetaL. Completed training in XMetaL Author, SDL Trisoft Publication Manager, and Topic-Based Authoring.

Mountain View, Ca

Wrote an implementation guide and a functional overview guide for a business-to-business price optimization and management application. Learned the implementation processes, developed a documentation plan, and conducted Q&As with SMEs. Restructured and added logical flow to user guides focusing on end-to-end user experience; used Adobe FrameMaker. Scoped the work and drafted a globalization implementation guide and a runbook for system administrators; worked in Agile Kanban. Actively participated in developing processes for the department, such as how to manage release notes and technical reviews. Updated the style guide; used MindTouch.

Redwood City, Ca

Wrote user guides, product integration guides, and release notes for an enterprise project portfolio management (PPM) application. Edited product specifications. Worked with Information Elements, a structured writing model similar to DITA. Transformed FrameMaker documents into object elements and repurposed for single-sourcing; used AuthorIT. Redesigned, reorganized, and simplified the online Help for a project management scheduling tool. Wrote an integration guide between proprietary application and SAP Xcelsius. Contributed to innovative processes to improve documentation velocity and better manage tight deadlines. Interviewed software engineers, product managers, and other subject matter experts (SMEs) to collect technical information requirements. Developed strategies and new ideas for delivering context-sensitive documentation to On Demand (SaaS) and On Premise customers; used Firefox Firebug. Independently managed multiple concurrent projects, improving document efficiency without compromising quality. Planned and estimated documentation projects for localization budgeting and PMO purposes. Maintained high standards for documentation clarity, accuracy, and publication timeliness. Presented in production and style meetings, and identified, documented, and published writing styles and standards for a new user interface; used Microsoft PowerPoint. Designed diagrams and illustrations to expound on the documentation; used Visio and PaintShop Pro. Conducted peer reviews and guidance for adherence to standards and accuracy. Coached and mentored colleagues offshore in India. Designed a questionnaire for internal customers and used feedback to clarify and rewrite technical content. Worked with technical support to write articles for the Clarity knowledge base.

Redwood City, Ca (Contractor)

CA Technologies (formerly Computer Associates, Inc.) acquired Niku (formerly NASDAQ: NIKU) in 2005.

Issaquah, Wa

Participated as technical writer on product development teams. Wrote and edited all installation and end-user instructional documentation for a web-based litigation/legal management services collaborative software solution; used Lotus Notes, Adobe Acrobat, Adobe PageMaker, and Microsoft Word. Wrote FAQs, Help, and training materials, such as quick reference guides and “How To” reference guides. Developed e-Learning course curriculum. Created and maintained the training documentation style guide, resulting in consistent presentation of training documentation. Delivered instructor-led training. Worked closely with software development and implementation teams.

Bachelor Of Arts (B.A.), Political Science

Concentration: International Affairs

Associate Of Science (A.S.), Computer Software Development, 4.0

C and C++ programming languages