Laura Castrén Email & Phone Number

Italy

London, United Kingdom

Fulfillment of complex travel prizes and promotions for prize winners and clients globally. Prize travel management from first contact to feedback after travel, including all travel and activity bookings and planning of logistics. Corresponding with prize winners, promotional partners, clients, translators and suppliers worldwide. Distributing tasks and.

London, United Kingdom

Delivering new hire product and process training as well as refresher training for existing staff to ensure up to date knowledge, delivery of service excellence and reaching set targets. Working closely with team management and the client to ensure all new and existing staff are fully equipped and that all client requirements are met. Replying to customer.

London, United Kingdom

Delivery of multi-channel customer contact interactions and services regarding Philips Personal Health product range including product issue troubleshooting, online shop user assistance and managing order and delivery information. Increasing brand loyalty and strengthening brand image by effective customer relationship management.

Darwin, Australia

Developing and implementing processes to ensure the effective running of the office. Handling all customer queries and calls promptly and in a friendly informative manner in order to boost sales and to improve customer satisfaction. Managing and updating the company's tour/accommodation bookings including their online booking system (Rezdy), Booking.com.

Coral Bay, WA, Australia

Taking the lead in managing a very busy check out, customer interactions and money handling whilst developing a good rapport with other staff and the clientele.

WA, Australia

Serving as a reliable support to the management to ensure the smooth running of every day life on an outback station. Contributing to the overall look of the grounds and improving the conditions of visitor facilities. Designing marketing material to be used to create accommodation sales and inform guests of services.

Being (at times solely) responsible for the design and production of the layout and timely delivery to print. Balancing advertisements with content in order to create a visually pleasing and functioning product. Designing and developing effective commercial advertisements for customers to help create and maintain profitable and continuous relationships..

Oulu, Finland

Utilizing my graphic design skills to help develop and renew company identities including the design of logos, web layouts and other marketing material. Drafting a marketing plan for an import business.

Dublin, Ireland

Intercultural learning experience. Graphic design for print and web, for example greeting card and logo design.

Oulu, Finland

Timely production of newspaper ads and other marketing material such as point-of-sale materials. Introduction and implementation of new brand guidelines.

Oulu, Finland

Layout of customer magazines, logo design and other tasks in the area of graphic design for printed media.

Oulu, Finland

Being (at times solely) responsible of the design and production of the layout and timely delivery to print. Balancing advertisements with content in order to create a visually pleasing and functioning product. Designing and developing effective commercial advertisements for customers to help create and maintain profitable and continuous relationships..

Bachelor Of Applied Science (Basc), Visual Communications

Marketing

Principles of Marketing (OPEN UNI) 5 credits Product and Market Strategies (OPEN UNI) 5 credits Consumer Behavior (OPEN UNI) 5 credits.

Marketing

Marticulation Examination