Laura Chapman Email & Phone Number

Greater Nashville Area, TN

• In a Nutshell:- Responsible for advising customers on the benefits and impacts of executing an upgrade. - Proactive conduit to sales and the upgrade teams related to entitlement activities to inform each organization.
• Managing of internal and external communications
• Ensure a positive Customer Experience throughout agreement lifecycle
• Act as project manager in regards to the software agreement and its deliverables.
• Propose and drive continuous improvement of software agreement process and procedures
• Drive product knowledge, increase adoption and identify upsell/cross-sell opportunities within the customer segments.Strengths:- “Eager To Win” - Driven; Unparalleled Work Ethic; Goes above and beyond to deliver.

Andover, MA

• In a Nutshell:- Provide assistance to sales team as needed to ensure highest level of success- Key contributor in multiple/high visibility projects- Triage/assistance for issues impacting revenue recognition- Developed.
• Commercial Change Orders for Patient Monitoring, Ultrasound and Imaging
• Commercial Escalations
• Make Rights
• Customer order and invoice inquiries/issues
• Month end triage/assistance for issues impacting revenue recognition

• In a Nutshell:- Effectively set priorities in order to meet commitments and established departmental goals- Lead harmonization efforts on internal processes in the Commercial Operations Division- Instrumental in the.
• Commercial Change Orders for Patient Monitoring
• Make Rights
• Customer order and invoice inquiries/issues
• Month end triage/assistance for issues impacting revenue recognition
• Change orders escalations

• In a Nutshell:- Create content and ensure accuracy for a variety of internal and external platforms- Execute strategic communication plans and materials- Assist with global sustainability efforts including program.
• Organization of 11 Philips HeartWalk events nationwide
• Development and Deployment of We Are Philips Recognition Program
• Maintain Internal Communications Budget
• Manage Simplicity Rewards employee program – including creation of weekly quizzes and contests
• Assist with the planning and follow-up for monthly Employee Communication Council calls

• In a Nutshell:- Effectively set priorities in order to meet commitments and established departmental goals- Lead harmonization efforts on internal processes in the Commercial Operations Division- Maintained accurate.
• Commercial Change Orders for Patient Monitoring
• Make Rights
• Customer order and invoice inquiries/issues
• Month end triage/assistance for issues impacting revenue recognition
• Change orders escalations

Report directly to President and Chief Executive Officer;Hold management responsibility for our Cranston, RI and Bedford, NH facilities;Analyze Sales Data to find areas of low profitability throughout New England;Create plan and execute seminars to educate customers on new methods for increasing profits;Coordinate and manage all aspects of floral industry.

Provided daily communication with customer regarding repairs and loaners;Performed a variety of administrative duties pertaining to customer service functionsInteracted with Operations to establish customer delivery requirements;Serve as a liaison to key customers for resolution of problems;Processed and managed customer status and inquiries for spare.

Bachelor Of Science (B.S.), Business, Management, Marketing, And Related Support Services

Bachelor Of Science, Business, Management, Marketing, And Related Support Services