Laura Chapman Email & Phone Number

Greater Nashville Area, Tn

In a Nutshell:- Responsible for advising customers on the benefits and impacts of executing an upgrade. - Proactive conduit to sales and the upgrade teams related to entitlement activities to inform each organization of activities and required involvement related to the agreements. - Responsible for all agreement process deliverables. - Responsible for maintaining the relationship within assigned accounts to include interactions with hospital executives, Physicians, Clinicians, and administrative staff. - Responsibility for planning, guiding and initiating software upgrades for their assigned accounts with Software Maintenance Agreements. - Responsible for working with Service, Field and BIU Marketing Leadership in improving processes and value.Responsibilities Included:• Managing of internal and external communications• Ensure a positive Customer Experience throughout agreement lifecycle• Act as project manager in regards to the software agreement and its deliverables.• Propose and drive continuous improvement of software agreement process and procedures• Drive product knowledge, increase adoption and identify upsell/cross-sell opportunities within the customer segments.Strengths:- “Eager To Win” - Driven; Unparalleled Work Ethic; Goes above and beyond to deliver amazing results for customer.- “Teams Up To Excel” - Customer Service Mindset, Relationship Builder, Teamwork- “Take Ownership” - Individual Tactical Success + Project Management- Communication Skills - Professional, Articulate, Positive Attitude, Energizes Others- Ability to build and maintain relationships across multiple internal organizations- Excellent customer relationship skills- Strong organizational and time management skills- Effectively manages multiple priorities simultaneouslyTools: SAP, Siebel, SalesForce.com, CPQ, Sofon, Q2O, Tableau, SMA360 Dashboard, Workday, SharePoint and all Microsoft Office applications

Andover, Ma

In a Nutshell:- Provide assistance to sales team as needed to ensure highest level of success- Key contributor in multiple/high visibility projects- Triage/assistance for issues impacting revenue recognition- Developed and delivered internal training to sales and service teams as needed- Supported multiple modalities in the medical device industryResponsibilities Included:• Commercial Change Orders for Patient Monitoring, Ultrasound and Imaging• Commercial Escalations• Make Rights• Customer order and invoice inquiries/issues• Month end triage/assistance for issues impacting revenue recognition• Change orders escalations• Change order (DAS) escalations• New order DAS escalations• General help requests for customer issuesAdditional Projects:• Integral part in creation of newly launched Office Based Labs (OBL) division• Created materials for new sales rep training, including handouts/giveaways• Developed new Make Right ProcessStrengths:- “Eager To Win” - Driven; Unparalleled Work Ethic; Goes above and beyond to deliver amazing results for customer.- “Teams Up To Excel” - Customer Service Mindset, Relationship Builder, Teamwork- “Take Ownership” - Individual Tactical Success + Project Management- Communication Skills - Professional, Articulate, Positive Attitude, Energizes Others- Ability to build and maintain relationships across multiple internal organizations- Excellent customer relationship skills- Strong organizational and time management skills- Effectively manages multiple priorities simultaneouslyTools: SAP, Siebel, SalesForce.com, CPQ, Sofon, Q2O, Workday, SharePoint and all Microsoft Office applications

In a Nutshell:- Effectively set priorities in order to meet commitments and established departmental goals- Lead harmonization efforts on internal processes in the Commercial Operations Division- Instrumental in the development of internal quoting tool- Maintained accurate quoting, ordering and reporting for all modalities.- Served as liaison between various business partners within the medical community.Responsibilities Included:• Commercial Change Orders for Patient Monitoring• Make Rights• Customer order and invoice inquiries/issues• Month end triage/assistance for issues impacting revenue recognition• Change orders escalations• General help requests for customer issues• ACD line for general inquiries• Project ManagementStrengths:- “Eager To Win” - Driven; Unparalleled Work Ethic; Goes above and beyond to deliver amazing results for customer.- “Teams Up To Excel” - Customer Service Mindset, Relationship Builder, Teamwork- “Take Ownership” - Individual Tactical Success + Project Management- Communication Skills - Professional, Articulate, Positive Attitude, Energizes Others- Ability to build and maintain relationships across multiple internal organizations- Excellent customer relationship skills- Strong organizational and time management skills- Effectively manages multiple priorities simultaneouslyTools: SAP, Siebel, SalesForce.com, Sofon, Q2O, SharePoint and all Microsoft Office applications

In a Nutshell:- Create content and ensure accuracy for a variety of internal and external platforms- Execute strategic communication plans and materials- Assist with global sustainability efforts including program design, resources and budget- Organized Town Hall meetings and other key corporate events- Support Corporate Communications department as neededResponsibilities Included:• Organization of 11 Philips HeartWalk events nationwide• Development and Deployment of We Are Philips Recognition Program• Maintain Internal Communications Budget• Manage Simplicity Rewards employee program – including creation of weekly quizzes and contests• Assist with the planning and follow-up for monthly Employee Communication Council calls• Manage employee communication mailbox• Coordinate CEO/BOM Town Hall meetings and other key corporate eventsStrengths:- “Eager To Win” - Driver, Highest Level Of Work Ethic To Work Above and Beyond For Great Results For The Customer- “Teams Up To Excel” - Customer Service Mindset, Relationship Builder, Teamwork- “Take Ownership” - Individual Tactical Success + Project Management- Communication Skills - Professional, Articulate, Positive Attitude, Energizes Others- Ability to build and maintain relationships across multiple internal organizations- Excellent customer relationship skills- Strong organizational and time management skills- Effectively manages multiple priorities simultaneouslyTools: SAP, Publisher, Photoshop, SharePoint and all Microsoft Office applications

In a Nutshell:- Effectively set priorities in order to meet commitments and established departmental goals- Lead harmonization efforts on internal processes in the Commercial Operations Division- Maintained accurate quoting, ordering and reporting for all modalities.- Served as liaison between various business partners within the medical community.Responsibilities Included:• Commercial Change Orders for Patient Monitoring• Make Rights• Customer order and invoice inquiries/issues• Month end triage/assistance for issues impacting revenue recognition• Change orders escalations• General help requests for customer issues• ACD line for general inquiries• Project ManagementStrengths:- “Eager To Win” - Driven; Unparalleled Work Ethic; Goes above and beyond to deliver amazing results for customer.- “Teams Up To Excel” - Customer Service Mindset, Relationship Builder, Teamwork- “Take Ownership” - Individual Tactical Success + Project Management- Communication Skills - Professional, Articulate, Positive Attitude, Energizes Others- Ability to build and maintain relationships across multiple internal organizations- Excellent customer relationship skills- Strong organizational and time management skills- Effectively manages multiple priorities simultaneouslyTools: SAP, Lotus Notes and all Microsoft Office applications

Report directly to President and Chief Executive Officer;Hold management responsibility for our Cranston, RI and Bedford, NH facilities;Analyze Sales Data to find areas of low profitability throughout New England;Create plan and execute seminars to educate customers on new methods for increasing profits;Coordinate and manage all aspects of floral industry trade shows, conventions and conferences;Publish monthly newsletters, brochures and internal communications;Responsible for arranging and implementing seasonal programs for customers;Create new delivery routes in order to increase profitability;Cold call on new and sensitive accounts in order to generate qualifying leads for our sales personnel;Negotiate with and sign on new products to be used in our product line;Serve as only source of Customer Service;Personal involvement with order processing, invoicing and delivery of customer product in and around New England.

Provided daily communication with customer regarding repairs and loaners;Performed a variety of administrative duties pertaining to customer service functionsInteracted with Operations to establish customer delivery requirements;Serve as a liaison to key customers for resolution of problems;Processed and managed customer status and inquiries for spare orders and repairs;Escalated and managed customer down situations;Prepared export documentation and managed Certificate of Compliance for international shipments.

Bachelor Of Science (B.S.), Business, Management, Marketing, And Related Support Services

Bachelor Of Science, Business, Management, Marketing, And Related Support Services