Laura Claro Email & Phone Number

Sydney, Nsw, Au

Sydney, New South Wales, Australia

- Provide support to all customers with day-to-day administration, response and resolution to all enquiries that achieve optimal customer experience-driven outcomes, reward issuance, reporting and invoicing as well as supporting marketing teams.

Australia

- Supporting the Marketing and Sales team by designing gift card artwork as per client's requirements for their targeted campaigns for both physical and e-gift card platforms.Achievements,• Standarization of invoicing terms across all cashback campaigns and customers, improving cashflow and reducing ETA for physical gift cards/gifts delivery,• Fulfilment response times reduced by 50% by implementing mail merge efficiencies.• Customer service shared inbox response time slashed by 25% in FY2019 by allocating and segregating of duties.• Coaching, training, and supporting new colleagues in processes and using systems.

Australia

- Supporting the admin and finance team by reconciling cash payments, issuing invoices, reconciling transactions in Xero and liaising with gift card suppliers.- Supporting the Sales and Operations team by providing new and fresh seasonal gift card designsAchievements,• Cash shortfall reduced by 30% in FY2017• Recurrent invoice issuance implemented reducing invoicing times by 50%• Electronic gift card template implemented reducing request times by 30%• Physical gift card offering increased by 250% in FY2017• Customer’s complaints regarding waiting times reduced by 85% in FY2017

Bogotá D.C., Colombia

Define, create and managing social media networking content to bring more followers and maintain the existing ones through loyalty programs.Achievements,• Average month on month sales increased by 5% in 2015 calendar year.• New followers increased by 12% during the second semester of 2015.• Branding participation in local events increased by 8% in 2014.

Colombia

- Maintain and build up professional relationships with clients to ensure a long-term profitable business through offering opportune and accurate information about the bank’s products and their characteristics, costs, and safety features.Achievements,• Yearly insurance sales increased by 85% by end of 2010 calendar year.• Branch’s customer service complaints dropped by 30% in Calendar year 2012.• 100% compliance in monthly training indicator from 2010 to 2015 calendar years

Marketing & Advertising, Bachelor’S Degree

Sales, Human Developtment, And Negotiation Skills, Selling Skills And Sales Operations

My degree program focused on sales, business, and negotiation. I gained valuable skills and knowledge in these areas, including sales.

Certificated Iv In Fitness, Health And Physical Education/Fitness, Master Trainer Level 1

Certificate Iii In Fitness, Health And Physical Education/Fitness, Certified Group Instructor

Nutrition, Human Nutrition, Nutrition Coach

Advance English For Further Studies (Aefs) - Diploma Iii

General English