Laura Congleton Email & Phone Number

Las Vegas, Nevada, United States

Lexington, Kentucky, United States

-Receives and prepares medical invoices for payment. This includes entering invoice data into a proprietary government system, and preparing batches of invoices for processing and payment with a third party.-Maintains well organized copies of batches in accordance with agency regulations-Corresponds with providers by phone to review claim payment status.

-Selected as a Subject Matter Expert for DOR's Integrated Tax System initiative.-Provides knowledge and insight into processing systems currently utilized by DOR, including process flows, and knowledge of interfaces and exceptions.-Collaborates with business and IT staff to research and document current DOR processes.-Assists in design decision making on.

-Developed new reconciliation process for electronic payments. Identified and provided analysis on systemic issues which result in reconciliation discrepancies. Wrote instructional materials and trained others in the reconciliation process. -Assisted in development and testing of the processing procedures for new KY withholding tax form K-5. This included.

Frankfort, KY

-Manage electronic filing of withholding tax returns via web services.-Oversee electronic processing of W-2 information through Modernized E-File. -Approve substitute withholding tax forms. -Act as an industry liaison to payroll processing and software vendors. -Answer withholding tax questions. -Process electronic payments for specified tax types.

Frankfort, KY

-Audit withholding tax accounts for underpayment.-Gather and transcribe W-2 information from businesses.-Assist taxpayers with withholding tax questions.-Assist taxpayers with filing withholding tax returns and submitting payments.

Lexington, Kentucky

-Inventory -Mail-Quickbooks-Accounts payable and receivable (not payroll)-Customer service-Wrote original training manual for the administrative assistant position.

-Inventory-Employee Training-Customer service-Change orders, bank deposits-Baking-Division of labor; team management

Master Of Public Administration (M.P.A.), Public Administration

Bachelor Of Arts (B.A.), English Language And Literature, General