Laura Dahm Email & Phone Number

Pittsburg, Texas

Pittsburg, Texas

Sunnyvale, California

Mountain View

Assigned to the Cancer Center Boutique. Responsible for providing retail sales, merchandising stock and strong customer service. Maintained the Inventory Control System. Ran the cash register and reconciled the till.When it was slow in the store, I helped the outpatient oncology front office Administrative Secretary’s checking-in patients for the clinic and the infusion center. Also collected co-payments and answered phones and patient’s questions. Helped Medical Records with filing as needed.

San Jose

Administrative AssistantAssigned to the Front Office. The main contact for a 400 member Spiritual Center. Compile and print the weekly bulletin meeting weekly deadlines. Maintain the Center’s online event calendar. Record and distribute staff and other team meeting minutes.• Update the website as needed. Produce directories for staff, board, and other production teams. • Coordinate volunteers for large 1500 piece mailings three times a year. Coordinate weekly volunteers for burning CD’s, phone coverage, and other tasks. • Maintain customer information in Fellowship One.• Order and track supplies – Coffee, office supplies, candles, badge’s, CD’s, etc. - for the organization• Backup help for the bookkeeper with the weekly cash counting, accounts receivable and payable.• Create forms, posters, flyers, and signs as requested.• Place service calls for copiers, printers, coffee machines, etc.• Any and all additional tasks as directed by the Spiritual Director, and his two assistant ministers.Retail Store ManagerOrdered necessary books for all classes (average 20 classes a year). Purchased priced, stocked, and merchandised all inventory. Maintained the Inventory Control System. Ran the cash register, reconciled the till, and obtained starting cash each week. Produced reports for sales and inventory. Recruited/managed/trained volunteers for Sunday sales. • Responsible for the oversight and profitable operation of the retail bookstore, increasing profits by at least 5% each year. FY2012 saw an income of 30K from a budget of 17.5k.• Responsible for exceptionally high levels of customer satisfaction• Responsible for maintaining a budget and tracking, replenishing, and reconciling inventory

Vacaville, Ca

Assigned to the Medical Records Department. Filed and pulled Medical charts. Provided scheduling backup support for two clinics; Specialty Clinic and Satellite Clinic using the IMSATS system. Created and typed the training documentation for the Specialty Clinic.

Visalia, California Area

Assigned to the Clinical Education Department. Provided secretarial support for the group. Managed the Basic Life Support (BLS), Advanced Cardiovascular Life Support (ACLS), Pediatric Advanced Life Support (PALS) and HeartSaver AED classes. Addressed concerns and answered employee questions. Maintained automated database of over 300 available classes using PeopleSoft. Updated policies and procedures utilizing Microsoft Word. Worked independently using the general guidelines of the department.• Reserved rooms for classes and generated Instructor’s schedule. Created agenda’s, rosters, monthly calendars and provided supplemental training materials.• Ordered, maintained and issued life support class supplies for Instructors.• Entered and issued Continuing Education (CE’s) for all licensed staff which included RN’s, LVN’s, etc.

Visalia, California Area

Assigned to the Skilled Nursing Administration. Coordinated Master calendar for the Administrator using Microsoft Outlook, which included meetings, appointments, and classroom reservations. Provided budget assistance for three cost centers within the hospital. Recorded and distributed meeting minutes. • Validated monthly general ledger compared to expenses utilizing Microsoft Excel.• Compiled each fiscal years budget for each of the three cost centers.• Collected confidential information required for employee’s yearly performance evaluations.• Recorded management of payroll, time and attendance for over 100 employees, using the AS400 Kronos time tracking system.• Accurately maintained and distributed Skilled Nursing Manuals encompassing Skilled Nursing Policies.• Skilled at dealing with confidential personnel issues.• Provided customer service for over 100 employees in the Skilled Nursing Facility.

Greater Los Angeles Area

Assigned to the Nursing Resources Department. Provided consultation to the Unit Directors and departmental representatives. Assisted Unit Directors with the new hire paperwork. Maintained personnel files for the Department of Nursing.• Scheduled the new hire physicals, orientation, classes, and initiated personnel record. Managed initiation of payroll, benefits, retirement plans and updated personal data in the Oasis system. • Liaison between Patient Care Resources, Occupational Health, Human Resources, Nursing Research and Education, Parking Services, Security Office and Hospital Payroll.• Provided customer service for over 2,000 employees in the Nursing department.

Greater Los Angeles Area

Assigned to Healthcare Human Resources Department. Processed and posted all job requisitions and openings on UCLA website meeting weekly deadlines. Provided information to departments regarding posting periods and the requisition process. • Assisted recruitment staff with projects on an as needed basis including screening, testing, and informational assistance to applicants. • Audited and organized all nursing traveler files to meet all Joint Commission on Accreditation of Healthcare Organizations (JCAHO) standards. • Ordered all office supplies using the EMPAC system and accurately maintained the office calendar.• Updated the pay rates and job codes in the Greentree system.

Associate'S Degree, General Studies, 3.83

Activities and Societies: Member of Honor’s Society (Phi Theta Kappa) – April 2018Going to college part-time.

High School Diploma, General Studies