Laura D. Email & Phone Number

Wokingham, England, United Kingdom

Reading, United Kingdom

Reading, United Kingdom

Reading, Berkshire

Ensuring the smooth running of day to day operations, within Reception, Golf days, Bar and Events, Crèche and Gym, along with, checking Company standards are followed throughout the club e.g. staff appearance and building presentation. I Was responsible for the safety and well being of staff and members, including those in the building and out on the course, on a day to day basis, having trained in: first aid at work, poolside rescue (NRS), DEFIB, Food health, Hygiene, Pool plant room operation and interview training. key Achievements:Implemented procedures to increase group audit poll position (ranking from 10th to 4th in building standards). Maximising the occupancy of the treatment room to achieve the budgeted £28k in 09/10.Exceeded Gross Profit target in retail (Year To Date 33% Budget 28%)

Reading, Berkshire

I was responsible for a number of individuals in providing high quality customer service to Health Club and Golf Club members, by building a professional yet friendly rapour with each member. By leading the team I ensured team members were fully trained in all aspects of their role, from money handling, problem solving, health and safety and development, while ensuring each member was happy within their workplace. Alongside working with the team, I ensured staffing levels were adequate for the demand of the day, and any upcoming events alongside maintaining high levels of staffing standards and the Club presentation. I ensured I was a leading example in the upselling of guest passes to meet monthly targets and an enthusiastic members of staff whom wanted to ensure all members were happy with our service.Key Achievements:Smooth introduction of 'Live' online booking system (previous paper bookings)High staff retention and morale

Cim Level 4, Marketing, Merit

Modules included: Marketing, Integrated Communications & Digital Marketing

Bachelor Of Arts (Ba), Business And Business Enterprise, 2:1

Fda, Event Management, 2:1