Laura Dawes Email & Phone Number

Bath, England, United Kingdom

• Delivering a proactive and responsive end-to-end recruitment service
• Acting as the main point of contact for all internal and external recruitment enquiries
• Researching local advertisement opportunities whilst working within budget
• Liaising with recruitment agencies and negotiating terms and conditions
• Writing internal and external communications such as the Julian House Volunteer Newsletterhttps://www.julianhouse.org.uk/jobs/

South Gloucestershire

Alongside my role in recruitment, I support and empower a small caseload of clients that have been resettled in South Gloucestershire, helping them integrate and settle independently into their new lives in the UK.

Bristol, England, United Kingdom

• Office based role answering customer queries via email, telephone and social media
• Wrote copy for the website, automated emails and mass communications based on company tone of voice. Proofread copy written by colleagues and members of Senior Management
• Took ownership of the company Trustpilot page, responded to reviews and analysed results
• Created, maintained and distributed several spreadsheets and reports to monitor order issues, refunds processed and weekly Trustpilot analysis
• Created and maintained office notice boards to motivate team members and showcase successes
• Consistently met and exceeded daily KPIs and targets

British Columbia, Canada

• Took initiative to manage customer expectations and resolve complaints in a timely manner
• Professionally handled emergency calls and calmly followed emergency procedures
• Created schedules, assigned workloads and supervised daily shift processes of a small team
• Trained new front desk colleagues and created training materials to improve team efficiency
• Proofread and edited content for the new website at request of the Marketing Manager

British Columbia, Canada

British Columbia, Canada

• Booked and amended guest reservations in-person, online and over the telephone
• Provided excellent customer service ensuring guest expectations met and queries answered
• Managed the hotel switchboard, directing calls as necessary

Bristol, United Kingdom

• Used a bespoke software package, excel and SPSS to upload, maintain and collate online surveys
• Interpreted surveys results to write unique executive summaries based on client needs
• Followed strict guidelines within the MRS code of conduct
• Liaised directly with clients and worked closely with other departments
• Managed several complex tasks simultaneously and kept a detailed record of all projects

Bristol, United Kingdom

OnePoll is a research company specialising in PR online quantitative research and polling, both within the UK and internationally. OnePoll works closely with its sister company 72Point and falls under the umbrella of the South West News Service (SWNS) Group, which is the largest independent press agency and newswire service in the UK.