Laura Dean Email & Phone Number

Houston, Texas, United States

• Establish and implement warranty-related policies and procedures• Manage warranty processes, claims, and daily warranty operations• Analyze and evaluate warranty data and claims to determine validity, accuracy, and eligibility• Track and communicate all short pays and payment discrepancies • Manage and monitor warranty reporting to maintain accurate records• Liaise and collaborate with shop teams and manufacturers to address and resolve warranty-related issues• Produce regular reports and analyses on warranty claims and performance metrics• Research and identify opportunities and strategies for efficient warranty claims processing• Conduct audits to ensure compliance with warranty policies and standards, as well as to identify payment discrepancies• Provide guidance, leadership, and training to team members on warranty processes• Monitor and ensure compliance with manufacturer guidelines, as well as the completion of campaigns and long term projects• Collaborate with manufacturer on recurring issues to provide additional product knowledge and problem solving• Stay updated on developments in manufacturing, including ongoing issues and improvements

Houston, Texas, United States

• Supporting 21 Service Centerso Texas, Louisiana, New Mexico, Utah, and Nevadao Liaison between service centers and warranty providers Verifying warranty coverages for specific repairs Preapprovals for paint repairs and over $5,000 repairs Partial and full rejection of claims Providing additional information requested via warranty providers• Warranty claimso Pierce fire trucks, aerials, pumpers, parts, etc.o Cummins Dieselo Ambulances for REV, Demers and Braun • Monthly reporting on aging open warranty tickets

Houston, Texas Area

 Payroll for field staff  Supporting Owner, VP of Service, Director of Operations Field service reports, Per Diem reports, Parts back order reporting, Customer surveys, Weekly Service Manager and Regional Manager meetings with minutes.

Boulder, Co

 Payroll – field staff  Supporting HR Director  Supporting Project Coordinators Certified payroll reporting, head tax reporting, office supplies, filing, mail and phones among other clerical functions on a daily, weekly, or monthly basis.

Broomfield, Colorado

 Delivers administrative support to the Owner and her staff. Manages functions including calendar project scheduling, accounting functions, expense reports and personal items for the owner. QuickBooks: Customer/Vendor setup, Accounts Payable, Accounts Receivable and reports on a daily or monthly basis. Complex administrative duties with many roles.

Fort Lupton, Co

 Contract handling on accepted offers buying and selling Post listing customer detail management Final documentation to the proper real estate agency for their records.

Broomfield, Co

Executive Assistant | 2008 to 2016 - Delivers outstanding administrative support to the Executive VP of Safety while managing a variety of key functions including travel planning, expense reports, accounting functions, staff development, and field support - Responds immediately to shifting priorities/deadlines while expertly handling all aspects of complex administrative, process improvement, and organizational needs- Played a key role in communicating and clarifying expectations for employees while training in the moment to boost organization and process understanding - Diligently oversaw time sheets, vehicle agreements, OSHA reports, and complianceo Collaborated with individuals and departments when necessary- Tasked with transferring all hard-copied documents into an electronic format Accounts Payable Administrator | 2002 to 2008- Accurately delivered full-spectrum of Accounts Payable and Daily Processing needs across numerous companies with a high regard for compliance - Responsible for daily entry of invoices, check processing, month-end close research, wage garnishments, 1099’s, and sales taxes- Acted as a liaison between customer service department, vendors, and field teams Payroll Coordinator | 2002 - Processed payroll for several accounts and a vast number of employees on a weekly basis o Included processing W-2’s, employee loans/advances, as well as maintaining all I-9 information - Performed EDD verifications and employee verifications- Administered paperwork for newly hired staff members, transfers, and terminations o Ensured reporting and files were complete and kept confidential Accounts Payable Coordinator | 2000 to 2002