Global Account Director
México
Responsible for designated enterprise level account supporting the account management leadership needs on a daily basis. Ensure account performance consistently meets or exceeds client expectations at every level. Responsible for the overall customer relationship. Develop growth and customer retention strategies to meet the organization's objective. Measure results through customer satisfaction, financial performance, continued customer partnership and targeted account growth. Key responsabilities:Provide strategic direction to enterprise team to support account development, client expectations, retention and growth of assigned account.Identify key areas for client organic growth, products/services and expansion opportunities and recommend strategies to the customer for improvement, efficiencies and growthComplete ownership of data quality and analysis ensuring report accuracy, timeliness and ongoing report development to meet customer evolving needs.Lead any pre-emptive contract bids, contract renewal, RFP & growth/expansion opportunity discussions.Oversee associated assigned account implementations and expansions, which include meetings technology, new/redeployment of staff, SOP development, team performance metrics, etc.Manage the preparation and implementation of account level strategic business plans including goals and objectives mutually developed with the client.Write and deliver yearly and quarterly account business reviews.Establish plans with Operations Teams to ensure maximized performance in support of goals.Forecast and review financials monthly, quarterly and annually.Support and communicate the organization's vision and strategic direction.Effectively manage and control expenses, setting and monitoring performance to budget, maximizing profitability while minimizing expense, and meeting / exceeding profit & loss targets.
