Laura De Courcy Email & Phone Number

London, United Kingdom

Leadership, strategic direction and day-to-day operational management of the UWSU Advice Service.Redesigned the service, in line with professional service standards, to include updated online resources, automated online registration process, and improved feedback mechanisms, resulting in a proactive, accessible and inclusive service.Developed strong partnerships with key stakeholders to ensure effective and consistent support mechanisms for students across the university.Ensured effective capture and reporting of advice casework data to inform policy, campaigns, and strategic, data-driven decision making. Financial Management: Managed the Advice Service budget, ensuring efficient resource allocation and control.Reviewed or introduced new processes, systems, and policies to ensure full compliance with relevant regulations and legislation. Created a London Advice Manager Network to facilitate collaboration and share best practice.

London, United Kingdom

Providing students with academic and welfare advice and guidance.Mentoring and developing the site based sabbatical officers.Supporting the training, recruitment and on-going briefing of course reps.Identifying trends and translating into action for positive change in student wellbeing.Line managing the student reception and campaigns team.

London, United Kingdom

Providing 1:1 career coaching sessions to unemployed people from less advantaged communities. Helping people boost their confidence and find employment by setting goals, establishing direction, identifying skills and accomplishments, using their personal network and creating action plans.

London, United Kingdom

First point of contact for clients seeking help; using active listening and questioning skills to understand and triage complex client queries and needs. Deciding the most appropriate next steps to help clients resolve their issues, which may be to provide initial detailed information, signpost to specialist organisations or schedule in-house appointments.

London, United Kingdom

Providing mentoring, career support and guidance to female students from disadvantaged backgrounds.Building self confidence, undercovering aspirations and exploring options to apply and prepare for University.

London, United Kingdom

Delivering food growing and wellbeing training in the community.

London, United Kingdom

Delivered interactive community workshops and events focused on practical strategies for minimizing food waste, including meal planning, food storage techniques, and creative recipes to salvage leftovers.

Relationship and project management at all levels within the customers' organisation, including senior and C-level management. Understanding strategic plans, project pipelines, and technology and reporting requirements.Chairing operational and strategic planning meetings.

Establishing and developing links with businesses, negotiating contracts and securing over $300,000 of revenues to support the growth of the organisation’s recycling programmes.Managing the internship programme. Responsible for recruitment, training and coordination.

Forging strategic partnerships between clients, partners and internal business areas.Understanding customer needs; implementing, refining and delivering first-class products and services.

Networking with internal departments and external partners to target and collaborate on strategically important customers.Arranging networking events to connect key decision makers and strengthen client relationshipsMeeting with customers to identify significant opportunities for growth, improving services, and reducing operational costs.Working with IT and product development teams on service improvement projects.

London, United Kingdom

Producing profitability projection analysis reportsManaging supplier contractsVerifying and paying invoicesReconciling accounts in multiple currencies

Ba, Business And Spanish

European Business with Spanish (2:1)

Pg Award, Career Coaching And Counselling

Summer School, International Relations

Activities and Societies: Paper on overfishing in International Relations. International Relations, summer course

Certificate, Financial Risk Management; Risk Management

Part-time, Evenings; Courses: Fixed Income, Equity Derivatives and Financial Future

A-Levels: Spanish (A), English Literature (A), Maths (C)