Laura Delles, Phr Email & Phone Number

Radnor Township, Pennsylvania, Us

Bala Cynwyd, Pa, Us

Camden, Nj, Us

Camden, Nj, Us

As the newest IT Business Relationship Manager, I fulfill a central and influential role as a liaison between the HR, IT, Legal, and Communications. Additionally, I play a key role in defining and driving a multi-year technology roadmap, while utilizing HR competencies to build consensus at all levels.

Camden, Nj, Us

Throughout my stay in this position, I earned a senior-level role as de facto CTO of the company’s portfolio of ‘Next Generation’, encompassing a portfolio worth millions of dollars of technical solutions.Among my accomplishments in this role, I:- Served as a central resource to personnel across the business to ideate, develop and implement new solutions in a cost-optimal manner. I also conceptualized solutions that are best suited to the needs of the customer domain.- Engaged the business as a primary liaison, while providing support and direction for customer service center (CSC) leadership and employees.- Managed a combination of 40+ off-shore and on-shore personnel, as the driving force behind strategic priorities to ensure technical infrastructure met the needs of the company.

Camden, Nj, Us

After my excellent performance in handling IT as an HR Business Partner, I was offered the position of IT Program Coordinator by the CIO. Within this role, I oversaw the company’s Technology and Innovation (IT) operations to gain new perspective on the operations of the business. Among my accomplishments in this role, I:- Spearheaded the development and improvement of ITIL service management processes, as a leader behind the implementation of new standards and processes.- Deepened overall business skills by gaining an understanding of a company’s technical infrastructure.

Camden, Nj, Us

As the HR Business Partner, I served as a key figure, handling multiple roles, and supporting four important operating functions for the entire enterprise: IT, Security, Finance, and Supply Chain and Engineering. Among my accomplishments in this role, I:- Executed on a comprehensive People Transformation initiative spanning three critical priorities – streamlining of redundant positions, reallocation of talent to positions of greater need, and onboarding of best-in-class talent to elevate the standard of performance globally.- Supported the recruitment, assessment, development, and discipline of employees. I also utilized my strong communication and administrative skills to ensure the effectiveness of HR processes and policy for the business.- Served as organizational champion behind the development and improvement of organizational structure across each job function. In addition, I partnered with leaders across each business function to build consensus around HR policy by setting and driving succession planning.- Ideated and drove strategic HR initiatives aligned with the needs of senior leaders for a non-unionized operating environment, as a trusted partner to the C-suite.

Camden, Nj, Us

Throughout my stay in this position, I managed the Pensacola call center, which is a facility that employed a 300 union/150 non-union team matrix. Additionally, I also served as the sole HR representative on the site, while managing to complete Bachelor of Administration in HR Management. Among my accomplishments in this role, I:- Managed priorities including (but not limited to) hiring, policy, payroll, benefits, diversity/inclusion, grievance handling, exit interviews, and other HR needs for the site.- Provided formal training to managers and employees on HR policies including (but not limited to) ethical practices, workplace harassment, compensation, AAP, and other subjects.- Represented the call center toward external audits from the DOL and AAP, successfully clearing audits without findings due to site-wide compliance with HR regulations.

Camden, Nj, Us

As the Human Resources Recruiter, I conducted full-cycle recruitment alongside Hiring Managers to secure talent for multiple locations representing a collective total of 800+ personnel.Among my accomplishments in this role, I:- Executed on all processes to develop job postings, advertise vacancies through digital platforms, select optimal talent, interview candidates, and secure new personnel from entry-level to management-level.- Fulfilled recruitment responsibilities with a complete understanding of the company’s hiring practices, ultimately meeting expectations for hiring strong candidates in a timely manner.

Camden, Nj, Us

As the Human Resources Specialist, I Assumed oversight of HR operations for the company’s Pensacola call center. This role serves as the start of my rapid growth in the field of HR, effectively starting a track record of strong performance in the discipline.Among my accomplishments in this role, I:- Drew upon administrative and interpersonal skills to support managers and front-line supervisors as a resource on HR policy, employee relations, union / labor relations, and other priorities.

Camden, Nj, Us

Master Of Science - Ms, Human Resources Management And Services

Digital Product Management / Leadership Micro Masters

Bachelor Of Administration: Human Resources Management