Laura Depaul Email & Phone Number

Hackettstown, Nj, Us

• Format mass e-mail text as HTML using a cloud-based SMTP provider, as well as Notepad++. This includes adding links, proofreading, querying contact lists in Seibel and posting e-mail content onto the company website.• Format mass e-mail invitations using Certain/Register 123. This includes adding links, proofreading and coordinating with event planning staff and IT staff to send invitations via Certain/Register 123. Assist with posting and proofreading web content that links to invitations, and provide back-up support to event planning staff running reports from Certain/Register 123.• Assure proofreading of website content, mass e-mail content and printed marketing and communications materials• Update and maintain content on company's intranet.• Assure successful shipping and staging of all marketing and meeting materials to numerous company and industry conferences throughout the year, including the annual conference which involves 120+ boxes from multiple vendors and internal clients.• Travel and assist with assigned tasks onsite at the annual conference. • Provide direction and advice to the event planning staff with conference and meeting arrangements throughout the year as needed.• Assume responsibility for gift items and other materials for policyholders, prospects, brokers, and internal staff as requested, assure timely delivery, maintain in-house inventory, supervise receipt and storage of incoming gift item deliveries, assist with the production of gift samples, orders and re-orders• Provide direction and assure PowerPoint presentations and other basic graphics are properly completed within company guidelines

•Point of contact for customer support, which included analyzing customer support queries and directing them to the correct systems engineers. •Administered Macro 4’s Customer Portal registrations, issued disaster recovery passwords and generated weekly password letters while maintaining customer master data. •Responsible for generating weekly and monthly statistics out of MS Dynamics and the problem management system in order to ensure that Macro 4 was meeting their service level agreements. •Provided day to day support of the Technical Support team, which consisted of more than 10 systems engineers at any given time .•Maintained revenue booking system for professional services forecast. This included reviewing the services forecast with the financial director and generating monthly reports using Crystal Reports.•Responsible for outbound marketing to the Macro 4, Inc. customer base using Microsoft Dynamics. This also included developing marketing messages using HTML.•Responsible for the creation and maintenance of the standard document template, such as Service License Agreements, Statements of Work, Terms and Conditions and timesheets.•Provided first line support for Microsoft Office issues.•Provided backup support for internal systems and office hardware.

•Maintained company’s web leads database•Maintained list of registrants and attendees of seminars, webinars, and tradeshows•Answered and routed customer service calls as needed•Covered reception desk as needed

•Supervised a staff of 12•Assisted patients with billing questions and/or problems•Contacted patients in regards to their delinquent accounts•Submitted medical claims to private insurance companies•Contacted insurance companies for the status of unpaid claims and appeals•Assisted departments with troubleshooting and problem solving•Transcribed specialist’s clinical dictations•Responsible for answering heavy phone lines

Bachelor Of Arts - Ba, Computer And Information Sciences And Support Services

Certificate, Web Development And Programming

Web development

Political Science