• Leader of User Success Team in Colombia, Mexico and Brazil.• Track and ensure adoption, engagement, and retention of new accounts, providing insight and advice to organizational contacts on a regular basis for the first month of the implementation. • Lead my team in providing detailed direction during the onboarding process of users and managers of all new accounts. • Increase the level of user engagement and 30-day retention. • In charge of the Free Trials strategy of the company.• Work together with the product team to ensure manager and user feedback drives the product roadmap.• In charge of developing and implementing a customized communication plan for users and managers.• In charge of ensuring on-time activations for new deals.• Facilitate a smooth transition from onboarding to customer success management. • Communicate common customer needs and behaviors to sales and product teams.• Develop new processes to increase a positive user experience based on data and user feedback.

• Leader of User Success Team in Colombia, Mexico and Brazil.• Track and ensure adoption, engagement, and retention of new accounts, providing insight and advice to organizational contacts on a regular basis for the first month of the implementation. • Lead my team in providing detailed direction during the onboarding process of users and managers of all new accounts. • Increase the level of user engagement and 30-day retention. • In charge of the Free Trials strategy of the company.• Work together with the product team to ensure manager and user feedback drives the product roadmap.• In charge of developing and implementing a customized communication plan for users and managers.• In charge of ensuring on-time activations for new deals.• Facilitate a smooth transition from onboarding to customer success management. • Communicate common customer needs and behaviors to sales and product teams.• Develop new processes to increase a positive user experience based on data and user feedback.

• Creation and leadership of the User Success Team in Colombia, Mexico and Brazil.• Help in the development of new practices, activities, and materials to strengthen our Customer Success Program.• Standardize, centralize and define the plan to automate the operational tasks of Customer Success Area.• Accompany and support the Customer Success Consultants with strategies for the success of the clients program and develop strategic projects that improve the user and manager experience with Slang.• Owner of the development of the Free Trials strategy. • In charge of developing and implementing a customized communication plan for users and managers.• In charge of ensuring on-time activations for new deals. • Ensure account registration and use of the platform during the first three months of implementation. • Work together with the product team to ensure manager and user feedback drives the product roadmap.

• Identify strategies and good practices to increase user registration and usage of the platform. • Develop a user and manager communication plan. • Support initial implementation, setting up new accounts and assisting with onboarding.• Anticipate customers requirements and design strategies and tools to ensure better performance of the assigned accounts.

Asistí al profesor titular durante la preparación y la realización de las clases, diseñé espacios de trabajo para los estudiantes, que estuvieran alineados con los objetivos del curso. Brindé acompañamiento a los estudiantes durante todo el semestre.Diseñé un taller práctico de dos horas aplicado en el tema de proyecto de vida y marca personal para los estudiantes del curso.

Asistí a los profesores titulares durante las clases. Implementé encuestas de seguimiento y diagnóstico del proceso del emprendedor y brindé acompañamiento a los estudiantes y profesores invitados durante las 8 semanas del curso.Contribuí al desarrollo del curso y de los proyectos de emprendimiento de la clase al dar retroalimentación a los grupos de trabajo a partir de mi experiencia como emprendedora.

Apoyar y contribuir al ecosistema de emprendimiento femenino dentro y fuera de la Universidad de los Andes.Logros:Abrí una feria dentro del II Congreso Internacional Universitario Mujeres que Inspiran de Uniandes WIB, para que diez emprendimientos femeninos contaran con un espacio de visibilidad y reconocimiento frente a las asistentes y participantes del congreso.Abrí un blog dentro de la página web de Uniandes WIB para dar reconocimiento a la historia de mujeres emprendedores destacadas.

Apoyé en el desarrollo e implementación de las herramientas para la formación en finanzas personales dirigidas a poblaciones rurales y a la implementación de los cursos dirigidos a empresas.

Monitora asistente del curso Servicios Ecosistémicos