Laura Daniela Devia Varón Email & Phone Number

Bogotá, Bogota, CO

Bogotá, Distrito Capital, Colombia

Bogotá D.C., Colombia

Bogotá, Distrito Capital, Colombia

Bogotá, Distrito Capital, Colombia

• Leader of User Success Team in Colombia, Mexico and Brazil.
• Track and ensure adoption, engagement, and retention of new accounts, providing insight and advice to organizational contacts on a regular basis for the first month of the implementation.
• Lead my team in providing detailed direction during the onboarding process of users and managers of all new accounts.
• Increase the level of user engagement and 30-day retention.
• In charge of the Free Trials strategy of the company.
• Work together with the product team to ensure manager and user feedback drives the product roadmap.

Colombia

• Leader of User Success Team in Colombia, Mexico and Brazil.
• Track and ensure adoption, engagement, and retention of new accounts, providing insight and advice to organizational contacts on a regular basis for the first month of the implementation.
• Lead my team in providing detailed direction during the onboarding process of users and managers of all new accounts.
• Increase the level of user engagement and 30-day retention.
• In charge of the Free Trials strategy of the company.
• Work together with the product team to ensure manager and user feedback drives the product roadmap.

Bogotá, Distrito Capital, Colombia

• Creation and leadership of the User Success Team in Colombia, Mexico and Brazil.
• Help in the development of new practices, activities, and materials to strengthen our Customer Success Program.
• Standardize, centralize and define the plan to automate the operational tasks of Customer Success Area.
• Accompany and support the Customer Success Consultants with strategies for the success of the clients program and develop strategic projects that improve the user and manager experience with Slang.
• Owner of the development of the Free Trials strategy.
• In charge of developing and implementing a customized communication plan for users and managers.

• Identify strategies and good practices to increase user registration and usage of the platform.
• Develop a user and manager communication plan.
• Support initial implementation, setting up new accounts and assisting with onboarding.
• Anticipate customers requirements and design strategies and tools to ensure better performance of the assigned accounts.

Asistí al profesor titular durante la preparación y la realización de las clases, diseñé espacios de trabajo para los estudiantes, que estuvieran alineados con los objetivos del curso. Brindé acompañamiento a los estudiantes durante todo el semestre.Diseñé un taller práctico de dos horas aplicado en el tema de proyecto de vida y marca personal para.

Asistí a los profesores titulares durante las clases. Implementé encuestas de seguimiento y diagnóstico del proceso del emprendedor y brindé acompañamiento a los estudiantes y profesores invitados durante las 8 semanas del curso.Contribuí al desarrollo del curso y de los proyectos de emprendimiento de la clase al dar retroalimentación a los grupos de.

Bogotá D.C., Colombia

Apoyar y contribuir al ecosistema de emprendimiento femenino dentro y fuera de la Universidad de los Andes.Logros:Abrí una feria dentro del II Congreso Internacional Universitario Mujeres que Inspiran de Uniandes WIB, para que diez emprendimientos femeninos contaran con un espacio de visibilidad y reconocimiento frente a las asistentes y participantes del.

Bogotá D.C., Colombia

Bogotá D.C., Colombia

Apoyé en el desarrollo e implementación de las herramientas para la formación en finanzas personales dirigidas a poblaciones rurales y a la implementación de los cursos dirigidos a empresas.

Bogotá D.C., Colombia

Monitora asistente del curso Servicios Ecosistémicos

Administradora De Empresas

Diseñadora