Laura Devlin Email & Phone Number

Edinburgh, Gb

Hamilton

* Budget accountability for costs related to their people within the Region* Support the development of future annual budgets for region* Health, Safety & Environmental responsibility for HSE conformance. * Accountability for efficiencies in delivery and flexibility of operating models to improve the overall outputs across Centrica sites* Support overall planning and implementation of training programmes * Ensure quality training delivery, meeting all awarding body / funding body requirements* Deliver a process of continuous improvement and innovative learning delivery methodology to enhance the learning experience. * Maintenance of relevant quality systems, liaising with key stakeholders in relation to business integrity, planning, product delivery and quality assurance* Maintain awareness of external best practice and where appropriate look to support the introduction of this within Centrica.

Hamilton

* Managing a team of Learning & Development Managers* Deliver, within budget, a learning environment that is safe, innovative & encourages the highest quality of learning possible* Supporting delivery teams in methods of learning delivery* Work to quality systems associated with the operation of a British Gas Academy* Health, Safety & Environmental responsibility

Glasgow, United Kingdom

Senior Area Sales Manager Yell, now hibu, helps merchants compete in the digital world with a broad range of marketing and commerce solutions delivered online through hibu’s direct sales teams. Building on its heritage as a premier directories provider (Yellow Pages, Yell.com), hibu continues to offer a full range of print-and distribution-based marketing services• Managing the operations of 8 Managers and up to 200 Consultants• Designing and implementing sales strategies, initiatives and events to maximise on sales productivity & customer retention• Keeping control of business expenditure, while maintaining and increasing quality of service • Manpower forecasting and reporting, maintaining 100% headcount of circa 200 sales people. • Translating business goals into actionable Human Resources initiatives, delivering projects on time and in-budget • Optimising the development and potential of people by implementing a 360° appraisal structure, coaching, mentoring, establishing defined training programmes and a relevant platform for effective feedback• Succession planning; defining pathways for progression and developmentKey Achievements• Won a National award as result of delivering positive sales and customer service results, the implementation of the business strategy and supporting the HR initiatives• Supported the development of several employees to successfully take up Area Manager & First Line Manager roles.• Consistently over achieved set targets through development and leadership of Managers / Teams, gaining company wide recognition as an exceptionally well performing Area Manager

Glasgow, United Kingdom

Demonstrating excellent leadership through the delegation of tasks to up to 6 direct reports while ensuring they maintain the highest possible customer service standard.• Ensuring strict compliance with all onsite processes, protocols and industry best practices.• Cultivating the company’s reputation in the market & with customers • Assessed and revised processes and work-flows within the department to meet the objectives and requirements of the organisation.• Reviewing, refining and developing the strategy and direction of the department in line with market changes• Working with the Department coach to ensure that the training being delivered is in line with the objectives of the company.Key Achievements• Consistently over achieved set targets through development and leadership of my managers / teams, gaining company wide recognition as an exceptionally well performing department• Setting up the first Loss Re-contact pilot with the idea of retaining customers, rolling this out across 2 teams which resulted in additional revenue of £4 million per annum• Supporting the business change process through the delivery of large scale training and resource assessments across the departments.• Secured the Top Area Manager Award within the company on multiple occasions.• Won individual and team National Gold awards for the delivery of sales and customer excellence within industry best practice and guidelines

Glasgow, United Kingdom

• Managing the activities of 10 members of staff, ensuring that all individuals are supporting the attainment of both long and short term objectives• Focusing on staff development, coaching colleagues through the progression structure, ensuring to nurture employees to perform to the best of their abilities in order to hit sales targets• Managing attrition levels, recruiting new employees, inducting new recruits and performance management of current employees.• Carrying out monthly business reviews, covering all aspects that may affect revenue intake • Ensuring strict compliance with all onsite processes, protocols and industry best practices.• Delegating tasks with complete effectiveness to reach operational objectives; providing motivation to staff.• Analysing and performing diagnosis of problems that may occur then liaising with the necessary stakeholders.Key Achievements• Secured the Top Manager within the company on multiple occasions.• First manager to work within the London market which is deemed the most challenging to break into.• First manager to take up a hybrid team dealing with both new business and existing clients.• Taking the lead on the transformation of the products and services being offered to customers, moving from traditional print media to digital solutions.

Glasgow, United Kingdom

• Contacting both new and existing customers• Ascertaining customer requirements and providing potential solutions.• Utilising the central database to source leads and capitalise on any potentially lucrative situations.• Handling the full sales process from first point of contact through to finalising the deal• Applying account management techniques, seeking to upsell and cross sell products and services to drive revenue• Working to build up an excellent level of rapport with the customer from first point of engagement • Building strong client relationships that result in revenue, profitability, growth and repeat business