Laura Mello Email & Phone Number

Vancouver, Bc, Ca

Vancouver, British Columbia, Canada

Training and Development: Designed and delivered training for client services across Canadian schools.Conflict and Crisis Management: Expertly resolved conflicts and managed crises, maintaining positive relationships and ensuring stability.Growth Management: Designed and implemented new structures and processes to support program growth, expanding from 10 to 70 students in one year through strategic development and process optimization.Client Success Advocate: Engaged with agents and students to understand their needs and deliver tailored solutions that met their objectives.Retention Strategy: Created and executed strategies to improve student retention in a competitive environment.Market Intelligence: Monitored industry trends and competitors to offer insights and innovative solutions.

Vancouver, British Columbia, Canada

Client Relationship Management: Built strong relationships with homestays through regular communication and personalized support.Data Management: Used CRM systems to maintain accurate records, track interactions, and analyze trends for improved service.Student Counseling: Addressed student needs with tailored solutions, ensuring satisfaction and resolving challenges.Accommodation Management: Managed all aspects of accommodations for the Vancouver school, including logistics and coordination.

Vancouver, Canada Area

Administrative / Operational:Planned and Executed Events: Organized off-site retreats, company parties, and team-building activities, managing all logistical details.Coordinated New Hires: Facilitated onboarding by setting up equipment, software, and workspace arrangements.Liaised with Stakeholders: Acted as the main contact between the company, staff, and building management, using strong interpersonal skills.Developed Reporting Templates: Designed templates for high-level presentations, including business plans and financial reports.Marketing:Created Marketing Materials: Developed brochures, presentations, and proposals for new projects.Managed Website and Online Presence: Oversaw website content, ensuring effective brand representation.Collaborated on Marketing Assets: Worked with agencies to produce content for social media, advertising, and other marketing channels.

Vancouver, Canada Area

Marketing:Coordinated Meetings: Organized logistics for lunch and learn meetings, ensuring smooth execution.Developed Marketing Packages: Led creation of marketing materials and project portfolios.Crafted Proposals: Created well-organized proposals and presentations to secure new business and achieve revenue targets.Administrative / Operational:Managed Documentation Flow: Ensured accuracy and timely completion of paperwork and records.Handled Invoicing: Prepared and processed invoices with attention to detail.

São Paulo E Região, Brasil

Managed Event Logistics: Directed all stages of large-scale events, coordinating vendors, stakeholders, and attendees with strong project management skills.Executed Campaigns and Launches: Managed timelines and resources for promotional campaigns and product launches, ensuring timely delivery and alignment with strategic goals.Forecasted and Managed Inventory: Oversaw inventory levels using data on demand, market trends, and upcoming promotions.Conducted Competitive Research: Led research to analyze competitors and identify opportunities for expanding the product line.Developed E-Commerce and Retail Strategies: Oversaw strategy development and execution for an e-commerce platform and two retail stores, managing the full project lifecycle.

São Paulo, Brazil

Sales IntelligenceOrganized Meetings and Conventions: Planned and executed meetings and conventions for the national sales team, handling all logistical details including hotel arrangements, catering, transportation, and coordinating with speakers.Created Customized Campaigns: Developed promotional campaigns for key account clients based on inventory analysis, tailoring strategies and materials to meet specific needs and objectives.Trade Marketing & Budget ManagementManaged Trade Marketing Budget: Oversaw the trade marketing budget, ensuring expenditures aligned with business objectives, ensuring cost-efficiency.Coordinated Invoices and Budget Forecasting: Handled invoice payments and forecasted budget needs, demonstrating attention to detail and financial management skills.Monitored and Reported Campaign Results: Tracked and reported the results of marketing campaigns in management meetings.

Post Degree Diploma, Marketing

Bachelor Of Business Administration (B.B.A.), Business Administration And Management, General