Delivered direct results to enterprise clients across multiple industries, building and strengthening relationships and buy-in for Miro services through communication, training, and issue resolution. Built customer success capabilities during extensive expansion, assisting leaders in sourcing, onboarding, and mentoring new Customer Success Managers. Engages with internal stakeholders from design, production, operations, and technology teams, facilitating account-specific solutions to unique technical issues and enhancing existing offerings, upselling add-on SaaS and technical capabilities.

As one of Sprinklr’s Enterprise Success Managers, I fueled and delivered all client engagement and communication strategies for my assigned portfolio of enterprise accounts. Working with newly onboarded accounts and well-established ones alike, I partnered and communicated with key leaders and stakeholders to understand their business goals and strategies; I then took their needs and collaborated with internal sales, marketing, and product management groups in delivering customized offerings of Sprinklr platforms that increased my clients’ abilities to thrive through improved efficiencies and enhanced platform capabilities.Never one to rest on my laurels, I continuously communicated with executive leadership within my accounts, delivering up-to-date information regarding the capabilities that Sprinklr provided in updated versions of already purchased platforms, as well as building in-roads for account growth by cross-selling additional capabilities that delivered solutions and improved the effectiveness of my clients’ teams and organization overall.A few of my greatest accomplishments with Sprinklr include:Salvaging a floundering enterprise account worth $175K annually, re-establishing client’s trust with Sprinklr platform capabilities and demonstrating the added value that our solutions deliver to their operations.Achieving a 100% client retention rate in 2019 while managing over $2M in ARR.Managing individual accounts ranging from $150K to $500K+ in annual revenue value, driving relationships that led to reimplementation and expansion of key accounts.

As Evernote’s Customer Success Manager, I was instrumental in the organization’s development, deployment, and continual improvement of client relations operations. I drove collaboration between business lines and strengthened the communication processes that connected the organization to its clients, improving overall client satisfaction while ensuring that the solutions and services offered by Evernote met the existing and emerging needs of its clients.Additionally, I helped increase the organization’s revenues by identifying and establishing new clients while retaining established accounts in a traditionally high-turnover industry. I was also selected by management to assist in the recruiting, hiring, and mentoring of new customer success managers. Some of my greatest accomplishments include:• Managing 70+ accounts worth $2M+ in annual revenues, exceeding expectations and maintaining 95% of all accounts during Q2 2018.• Developing new processes that implemented Salesloft into operations while training employees on new platform. • Training and mentoring 20+ associates on application use, improving efficiencies across the organization’s client relations programs through improved client buy-in and enhanced associate capabilities.• Becoming the first employee in company history to receive a perfect Evernote Business Net Promoter Score.

I championed the organization’s account management functions by engaging with over 300 unique accounts to understand the client’s needs and deliver excellent business solutions that meet the client’s marketing requirements. I successfully led my team of account management professionals in client retention rates, and maintained an overall client retention rate of 94% for six consecutive months.Additionally, I thrive in the fast-paced marketing and client initiatives of my organization. I love engaging with my clients to identify their specific needs, and then developing customized plans with multiple internal stakeholders to deliver world-class solutions while eliminating excessive expenditures and maximizing profitability for the organization.

I delivered customized sales solutions for the world’s largest winery and wine distribution company in the greater Los Angeles area. I worked hand-in-hand with a wide range of vendors, suppliers, and retailers to drive sales, secure advantageous merchandising space, and establish strategic relationships with independent merchants and large-scale retailers. I excelled at leveraging established and top-shelf brands to secure advantageous merchandising space, allowing both my organization and the retailer to benefit from additional profits thanks to increased sales revenues.

I worked directly with undergraduate, graduate, and continuing education students to assist them in using the resources of the organization to secure post-educational employment opportunities. I personally led branding seminars to instruct clients on the merits of LinkedIn, effective LinkedIn strategies, and how to leverage networks and connections in social media platforms to drive their employment search.

I interviewed and selected 25 qualified NPC women to become recruitment counselors for Panhellenic's formal recruitment. I helped develop and implement training, modules, and workshops to best prepare the recruitment counselors as role models for more than 400 potential new members.

I directly supported the management staff of Nordstrom San Jose in achieving targeted sales goals for the store. I excelled at assisting in leading retail efforts on the sales floor, helping manage the flow and merchandising of inventory, and developing staff schedules that balanced organizational needs with employee availability.