Laura Domnescu Email & Phone Number

New York, United States

New York, United States

New York, United States

New York, United States

Visited a total of 22 countries in South America, Europe, Africa, and AsiaSome of the most memorable adventures have been shark cage diving in South Africa, wild camping in the Serengeti, and hiking the Inca Trail in Peru

Greater New York City Area

Oversaw a team of 30 responsible for reducing churn and increasing revenue for our Northeast client baseResponsible for all Customer Success functions: client onboarding + training, QBRs, product adoption, customer satisfaction, renewals, upsellsActed as Executive Sponsor on QBRs and as a point of escalation for Gold and Platinum accountsMet with key leaders on the Customer end to understand business goals and drive value and retention Conducted pipeline review meetings for Gold and Platinum accounts and ensured accurate forecasting and planning using internal CRMEnsured retention and growth targets are met or exceeded on a monthly basisCollaborated cross-functionally with marketing, product, support, and professional services teams Worked closely with the Customer Experience team to refine new customer surveys and QBR playbooksRan recruitment, training, and personnel development for each functional role in Customer SuccessOversaw quarterly personnel reviews and created/ ran learning and coaching programsActed as Mentor for up and coming leadersIntroduced Meltwater's new product offering at industry conference

Greater New York City Area

Oversaw a team of 12 responsible for reducing churn and increasing revenue for our New York client base Developed and scaled Customer Success methodology with a focus on product adoption, client engagement, and risk assessment Ran detailed pipeline review meetingsActed as Executive Sponsor on QBRs and as a point of escalation for Gold and Platinum accounts Ensured monthly and quarterly forecasts are accurate Delivered and exceeded monthly retention and growth targets Led the top performing team in the Americas for Gross churn, Net churn, and YoY growth Hired, trained and developed top talent, including 3 Managing Directors, 5 CS Managers, and 2 Onboarders Helped double the NY Customer Success team in a 2 year span

Greater New York City Area

Managed a client portfolio of approximately 100 clients Responsible for onboarding, training, QBRs, renewals, and upsellsWorked cross-functionally to ensure customer feedback and complaints influenced the product roadmapPart of a team of product specialists focused on increasing retention and engagement for newly launched product (mPress) Developed and standardized Customer Success methodology for mPress clientsManaged a team of 3 Customer Success RepsRan pipeline review and forecast meetings Ensured individual and team targets were met or exceeded monthly Provided coaching and feedback to Customer Success Reps

Greater New York City Area

Built and managed a sales pipeline for newly launched division (mPress)Scheduled demos via cold calls, conducted demos and negotiated new contractsSubmitted monthly sales forecasts to the management teamEnsured weekly activity goals and monthly sales targets were met Worked with Customer Success team to onboard newly acquired customers

Planned learning activities and used teaching methods designed for a variety of learning stylesDeveloped and ensured adherence to course calendarMaintained accurate attendance and scholastic records of studentsMonitored individual and class progress

Conducted research and interviewed candidates for faculty position openings Designed and conducted student interviews and focus groups and reported on results Designed and tested online academic assessment surveysAssisted in the organization of conferences and academic events: contacted key-note speakers and panelists, created key-note speaker bio and promoted it within the online academic community, ensured panelists and moderators have access to necessary resources, managed RSVPs and registration, developed promotional fliers, contacted caterers Collaborated with the other Assistants and proposed new specializations and certificates for the department’s programAssisted department professors in teaching endeavors: conducted research for presentations, monitored and managed student participation in the online community, evaluated student progress and provided academic support for students as requested

Bucharest, Romania

Managed and delivered full recruitment life cycles: client acquisition, candidate sourcing, interviewing, short listing of candidates, and offer managementMaintained a portfolio of existing clients across a variety of industriesGrew the existing client base within a given territory

Core Credential Of Readiness

CORe is a 150-hour certificate program on the fundamentals of business from Harvard Business School. CORe is comprised of three.

Master'S, Organizational Communication

Communication And Public Relations