Laura O'Hara Email and Phone Number

As a Business Analyst I am responsible for eliciting requirements from stakeholders and determining those requirements that are actual needs versus expressed desires. I assist in the prioritization of work by working with the business to expose the value of the requirement, as well as IT to put together an estimated effort. I play central role in aligning the needs of the business unit with the capabilities delivered by IT, and will serve as a “translator” between groups. As a Business Analyst I own the requirements including definition, acceptance criteria, test plans, test data, automated test scripts and ultimately acceptance and verification of the product.

Provide senior level administrative support to the Director of Claims Operations and 6 other managers together with a staff of 80 employees.o Including calendar triage, travel, correspondence, expense and on and off-siteconference/meetings management.Exceeded Claims Operations WIGs by successfully supporting team objectives for FY 2013.Managed TPTs requests in supporting the use of fiche readers and manual hours converting fiche.Persisted in finding effective ways to improve invoicing, on boarding employees, and access security requests.Created and established a completely new and efficient RBAC Security Role for knowledge transfer ofBSAs. Work strongly in cross functional groups to find and review current processes for continuous improvement opportunities. Played a critical role in ECM project by completely reorganizing Live Link in Claim Operations to meet current compliance regulations.Other administrative duties as needed to include: In general I provided advanced secretarial and administrative support to the department and/or members of management. I partnered with manager(s) to ensure successful accomplishment of management responsibilities and objectives. Additional responsibilities included handling communications, maintaining calendars, and coordinating travel, meetings, and presentations. I Supported and participated in projects, administration of various programs, and/or processing functions.

Provide executive level administrative support and serve as the single point of contact to the CIO of Technology Services and 20 other senior managers. -Including calendar triage, travel, correspondence, expense and on and off-site conference/meetings management. Responsible for departmental communication announcements, department mailing, and report generation.Process and reconcile 40 accounts payable accounts each month, including tracking variances, and resolving discrepancies with proper follow-up. -Through analysis of suspect duplicate reports discovered and prevented over $138,000 in duplicate payments. Record and validate weekly timesheets resulting in weekly billing for 30 contractors.Prepare and compile Purchase Order quotes via PLRs (Purchase Lease Requisitions) for Purchasing. -Assist with ensuring payment terms comply with M&I StandardsNegotiate and administer vendor contracts and maintain contract inventory via the Inventory Management System.Prepare and process Payment Authorizations for all wireless communication bills for the corporation.Serve as a point of contact regarding any difficulties with wireless communication and devices.Sustain and update the IT Compliance intranet webpage for the corporation.Responsible for maintaining proper office/supply inventory levels across multiple departments.Maintain Microsoft Sharepoint sites for the Technology group.Actively participate in professional self development opportunities: -Community Chair Officer of Pro-Cess 2011 -UPAF Campaign Officer 2010 – Present - Continous Learning Classes

NEWaukee is young professionals group located in the heart of Milwaukee.In past years, I have been responsible for the following:Event coordination which includes establishing and managing budgets, reviewing locations, choosing venues, and negotiating best rates with suppliers, vendors, and entertainers. Create and foster relationships for the NEWaukee group within the city, professional private and public community, and with vendor sponsors.Proven ability to arrange/manage large scale events with seven years of planning production experience.Able to manage and create savings within event budgets through coordinating projects and balancing priorities. -Realized savings of 30% while increasing attendance by 150 guests/ 27% at the largest annual event on a budget of $20,000.

Miss Ruby is an upscale dress boutique offering a selection offering a full line of designer clothing for everyday wear and special occasions. • Responsible for representing Miss Ruby at local tradeshows and seminars promoting the unique bridesmaid and ready to wear dresses.•Supported the boutique in the strategic planning process by conducting market research to assess market opportunities and business support needs required to grow business. •Monitored and enhanced communication materials including the Miss Ruby website, Facebook content, and related online product and services information.

The Office of Graduate Studies is responsible for assisting potential students in the completion and processing of graduate level applications for the Master’s program. During my 5 years of employment with the Office I held various roles including Graduate Admissions and Records Student Assistant, Processing Assistant, and as a Limited Term Employee.