Laura Dyer Campos Email & Phone Number

Austin, Tx, Us

Austin, Texas, Us

At Austin Energy, my primary responsibility is to provide operational, organizational, project and process management support to E.M.O, Energy Market Operations team. I assist the group's Vice President, Director, and management team with managing the day-to-day business operations and personnel & project planning activities. To optimize operations, I identify customer needs and analyze business operations in order to bring the two closer together. I serve as communications liaison between E.M.O and all other utility departments to achieve cohesive, collaborative communications and valuable inter-departmental relations.E.M.O division of Austin Energy is responsible for optimizing Austin's power portfolio, building Austin's renewable footprint and seeking innovative ways to capitalize on the issues that manifest in today's energy markets. E.M.O is three work groups that provide QSE (Qualified Scheduling Entity) services for Austin Energy, represent AE's demand load in the ERCOT market, and provide short-term and long-range planning for the city's future energy needs.My additional roles as a City of Austin employee:City-Wide School Supply Drive Operations Committee: Communications & Engagement LeadCMT, Change Management Team: Austin Energy created a team to develop and implement solutions to employee feedback from Town Hall Meetings. We are create utility-wide solutions within Communications, Accountability, and Appreciation/Recognition.AE New HQ Advanced Team, Austin Energy's New Headquarters Operations Team: Selected to serve as Co-Lead for the Community Education & Outreach Committee.AAW, Appreciation at Work Certified Trainer and Core Member of Operations/Implementation Team. We create, organize, conduct and facilitate training sessions and team sessions that consist of approximately six to 25 students per class.AE Engagement Champion & Recipient of highest AE STAR Award for a commitment to taking action and implementing excellent engagement values.

Washington, Dc, Us

CWA is a national labor union headquartered in Austin Texas representing more than 700,000 workers in private and public sectors in the USA and Canada. Members work in telecommunications, information technology, news media & broadcasting, airline, education, healthcare, and public service.Legislative Operations Consultant; Contract Assignment:- Executive Operations.- Departmental Organization.- Process Analysis.- Development of Improvement Plans.- Branding, Training and Mobilization meetings, events and givaways.- Records Management.- Work with VP, AVP, Executive Director, Stewards, Organizers, Bargainers, and support staff.

Austin, Texas, Us

- Respectfully and confidently give assignments, instruction and organize the classroom environment so as to enhance students learning.- Implement lesson plans, give out class work and ensure effective discipline, safety and class control.- Conclude evaluations, attendance and daily reports to give account of any information pertaining to the events of each day.- Proper direction and adherence to all procedures, guidelines, and policies of AISD and each particular school rules and regulations.

Austin, Tx, Us

At PrintGlobe, I was a member of their Top Sales Engine held to very high standards of job performance and top revenue results. As well we were awarded for extraordinary client relations, project/account management, negotiations, and business development. I assisted companies, organizations, individuals, government entities, and non-profit foundations create and implement fresh sales and marketing solutions that drive customer engagement and bottom-line results (combining digital technology and ad specialty products, along with a wide variety of print methods).Each day I made "Do It Right the First Time" my commitment; and I was rewarded for top-performing sales and specialties within client relations, project/account management, negotiations, and business development. My experience with Social Sales/Social Marketing: creating solutions to client events, individual branding projects, and corporate branding/re-branding efforts (while anticipating needs that best fit client budgets and accomplish client goals).

Austin, Tx, Us

Service Advisor at MERCEDES-BENZ OF AUSTIN (assisting Customers with Automotive Service, Parts, and Sales)- Consistently recognized for having a lot of Relatability (almost immediately able to engender a feeling of trust and confidence within customer relations).- Worked closely with customers to schedule their service work, assist with service language translations, provide time and cost estimates, and communicate any additional service needed.- Constant Follow-up - updating clients with progress of vehicle and technician's reports (successful with customer trust and approval for additional work by thoroughly explaining all work and charges).- Responsible for administrative and customer relations aspects of service department operations.- Interpreted customer concerns, needs, and comments to my team of technicians so that we diagnosed all problems correctly, efficiently, timely, and within budget. Determined which technician(s) to join vehicle test drive to confirm source(s) of service repairs needed. Translated the technicians’ findings (which may be very complex) into language each customer understood.- Estimated the cost and time needed to complete each repair, taking into account the customer's schedule and budget.- Successfully managed and maintained (and was rewarded for) very high customer and client satisfaction standards.

Austin, Texas, Us

Sales & Leasing Consultant at AUSTIN INFINITI:- Representing Austin Infiniti, the largest Infiniti Dealership in the nation, my primary responsibilities included the lease (and retail sale) of new luxury automobiles. Provided personal sales services within the luxury vehicle market through outstanding abilities to identify and anticipate customer needs (prioritizing needs over wishes).- Established and maintained dozens of new client relations by quickly understanding specific needs and spending extra time foraging relationships with customer, customer's family and friends, and by attending industry events.

Jacksonville, Fl, Us

DUN & BRADSTREET, Austin, TXHR & Operations Manager, and Executive Support Manager (2001 - 2005)D&B and IBM Transition Team Consultant (2005 - 2006)Served as strategic business partner with leadership team, helping develop solutions to constant changes and challenges within Office Administration and HR.- Responsible for office administration and executive support services (prepared a variety of reports to help executives with day-to-day responsibilities for BOD meetings, fiscal management, Human Resources and P&L analysis, composed correspondence, administered travel plans, calendar, email and expense reports, liaison for executive offices, and performed special projects as assigned).- Managed payroll processing (key player with the creation of an automated labor and bonus tracking system which decreased payroll processing by 50%, improved timely delivery of bonus payments, and reduced processing errors by 100%).- Recruited permanent and temporary staff (successfully placing 25 employees into one of D&B's start-up applications, while consistently staffing open positions within other departments). Implemented updated processes for better placement of talent (increased productivity and morale, and decreased turnover).- Key player on Transition Team that merged two competing initiatives into a smooth-running unit (overcame outsourcing challenges of blending two distinct cultures through a multi-pronged communication effort, compassionate HR and outplacement strategies, and customer-centric processes).

Chicago, Illinois, Us

MOTOROLA, Austin, TX4/1999 - 8/2001Manager, Business Operations and Executive OperationsReported to Executive Director of multi-media, 45 person, Internet marketing team.- Executive's senior contact for operational and organizational planning, personnel and facility management, and policy improvements, guidance and implementations.- Helped to create fiscal budgets and projections, develop infrastructure planning, and implement new operational practices while managing the statistical evaluation of Motorola's Digital DNA web sites.- Human Resources manager responsible for recruiting, employee retention, personnel evaluation, and talent assessment (increased IT personnel by over 50%).

CORSEARCH, INC., New York, NYDirector of Business Operations and TreasurerCORSEARCH was a $22 million IP legal research company with 225 employees.- Assisted executives develop solutions for budget allocation, manpower planning, and inventory control (automated operations and implemented cost management systems that reduced expenses by over 30% while enhancing worker productivity by more than 45%). - Strengthened productivity, efficiency, quality, performances and processes while providing strong executive support leadership and controlling costs associated with 15 to 25% revenue growth per year.- Developed HR, sales, and financial presentations for a national audience (assisting executives with the successful sale of the organization).