Laura Easter Email and Phone Number

Project Test Manager, manage multiple projects to ensure all application teams complete their testing successfully. Hold defect triage meetings to review defects. Provide PM with hours for each tester. Report status to management. Create test plan, entry and exit documents, ensure all approvals are tracked for all deliverables.

Project Test Manager – Bank of America, Charlotte NC April 2011 - PresentManage End to End SIT test planning & execution activities in the SQA (Software Quality Assurance) testing group working on both Waterfall & Agile projects. Use Rally tool for Agile story tracking. Oversee test script development, planning, scheduling & execution in HP ALM Quality Center. Coordinate Onshore & Offshore testing resources. Prioritize & report defect impacts to team. Act as single point of contact for all testing deliverables. Provide regular testing status to Project Management, Test Management and Testing team. Validate process adherence; including full test script traceability to project requirements. Manage test execution activities, project deliverables, test metrics, defect tracking and reporting.

Project Test Manager at Bank of America. Test Manager for Mortgage Loan application to track bank fees incurred in keeping up with foreclosed properties. Created Test Plans, tracked testing execution for multiple groups of applications and ensured defects were worked in a timely fashion to closure.

* Document business requirements (BRD), write functional specifications (FDS) and test plans for four merger projects in Wealth/ Investments group; perform data mapping* Ensure all project documentation is created and approved by the PMO in conformance with EPM (Enterprise Project Methodology) principles and practices* Develop test plans and scripts for three projects; perform tests, report metrics and submit results to management (Wachovia and Wells Fargo)

* Served as QA Analyst for cable billing application for Call Centers, which includes Work Orders, Collections, Payments and Adjustments; developed and executed test scripts, tracked defects and reported metrics* Performed testing of GUI interfaces to billing system utilized by customer service representatives for in-bound customer calls* Managed functional SIT/UAT testing of interfaces with industry specific billing systems for the telecommunication industry (CSG and ICOMS)* Executed SIT/UAT testing functions for an in-house developed .NET application utilized in cross-selling products to existing customer

* Led and coordinated the testing activities of a project within Bank of America Global Technology and Operations* Facilitated and documented results of test preparation and test execution; followed DMAIC processes * Coordinated the testing of Image Based Duplicate Item Review (IBDIR) project that merged and centralized 26 check review centers into one centralized site* Authenticated requirements; developed test plan, managed test script and test data creation of eight QA groups; successfully coordinated all testing functions for 14 different applications

* Led team efforts during the launching of Mercury QualityCenter and Quick Test Pro (QTP) for more than 25 mainframe applications and 70 employees of Transaction Technology Services group* Executed BA functions such as Business Requirement (BRD) and Functional Specification (FSD) assessments/reviews* Delivered high-impact dynamic presentations to management; verified requirements traceability from Business Requirements (BRD) to Functional System Desgin (FSD) to Test Case level* Established projects in QualityCenter (QC), gathered requirements, created test scenarios, developed test plans and test scripts as well as conducted testing (System and UAT) within QualityCenter* Logged and tracked defects to resolution while performing functional Systems (SIT) and User Acceptance (UAT) testing.

* Collaborated with various business units to facilitate QA execution for applications affected by the migration of servers from Charlotte to Winston Salem, North Carolina for Global Markets and Investment Banking Operations* Ensured that technical and functional specifications were created and were accurate* Facilitated test case creation for functional (SIT) and UAT tests for multiple lines of business; authenticated requirements traceability from BRD/FSD

* Created test plans, test scripts and oversaw the functional SIT and UAT testing in partnership with the lines of business* Managed the Charlotte office QA team in testing of Investments, Brokerage, Wealth Management, and Fixed Income applications* Coordinated QA for three development managers of Evergreen Investments that include Investments, Private Asset Management and Information Engineering and Architecture.* Handled multiple projects simultaneously while co-leading a team engaged in updating and developing QA methodology documentation* Set up and helped maintain MS SharePoint dashboard site to support team on storing store QA documents* Ensured that all technical and functional specifications were developed and in compliance with each project’s scope* Attended specification walk-throughs; documented requirements traceability from BRD/FSD

* Executed testing of Mortgage software applications for functionality changes* Actively participated in review sessions of Business Requirements (BRD), Functional (FSD) and Technical specifications * Authored test scripts and test plans utilizing Mercury Test Director / QualityCenter* Prepared and managed UAT testing with internal Business partners* Conducted database queries and data manipulation u* Tools: SQL Navigator 4, MS Visual Source Save, and SQL Query analyzer

* QA Team Lead for Direct Bank Telephone Banking (Call Center and VRU) and first release of Online Banking* Involved in Change Management* Managed 12 associates on 2 teams (Online and Telephone Banking); kept budget and performed yearly reviews/raises* Promoted to VP within 2 years