Senior Specialist
Current- Channel SME dedicated to Oncology business unit, including relationship management and issue escalation/resolution with delivery partner (EG+). Diagnosed test and production errors across Veeva Vault and Veeva CRM..
- Fingertip Formulary Field Email Project Manager – cross-functional management of multiple agencies, time-to-market smart timeline development, all-hands UAT, resulting in launches across 9 brands
- Co-created Deployment/Decommission MS List to reduce churn from hand-offs with Delivery Partners and to create agile practices with ease of visibility/shareability on metrics
- Owned Field Email and eResource Channel Standards, inclusive of IMRT review sessions and Field Email conversion to HTML project
- Created 2 new SOPs to streamline complex processes; crafted Work Instructions Master documenting 20+ department processes (10+ newly drafted); refreshed Field Email FBE training videos and provided field training in.
- Conducted bi-annual Job Owner and agency training and ad hoc Q&A sessions in ADT/DET and Job Owner training and collab sessions.
Dec 2021 - Present
