Laura Edery work email
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Laura Edery personal email
I am passionate about solving customers’ needs and finding ways to delight customers.I get tremendous satisfaction out of helping my team be successful at Algolia, as they drive value for our customers. Additionally, I am invested in ensuring our organization provides the best possible customer experience in terms of products and services. Therefore I collaborate closely with our product management team to deliver the solutions our customers want and need.Specialties: Account Management, Customer Satisfaction, People Management, User Research, Innovation
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Senior Director, Customer Success EmeaAlgolia Oct 2024 - PresentPalo Alto, California, Us -
Director, Customer Success Emea & ApacAlgolia Oct 2021 - Sep 2024Palo Alto, California, UsLooking after a team of 20 across France, Great Britain and Germany, managing a portfolio of $70M Annual Recurring Revenue.Our objective is to make customers successful with Algolia, allowing them to deliver a best-in-class online search & discovery experience to their users.
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Senior Manager, Customer Success EmeaAlgolia Dec 2018 - Oct 2021Palo Alto, California, UsLeading the EMEA Customer Success team, whose mission is to empower our customers to realize the full potential of our product and become Algolia Advocates.Algolia helps you build a world-class search and discovery experience for your users. Find out more here: https://www.algolia.com/
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Manager, Client SolutionsLinkedin Jun 2017 - Nov 2018Sunnyvale, Ca, UsManaged the French Client Solutions team, focused on driving the best possible results for our Marketing Solutions customers and providing a seamless experience for them. -
Manager, Account ManagementLinkedin Apr 2014 - May 2017Sunnyvale, Ca, UsLooked after a very talented team of Account Managers based in London and Paris. Ensuring that we deliver value to LinkedIn’s Marketing Solutions clients, driving customer satisfaction, loyalty and renewals.
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Strategic Account Manager & Account Management Team Lead - Marketing SolutionsLinkedin Jan 2013 - Mar 2014Sunnyvale, Ca, UsAs a Strategic Account Manager, I advised strategic energy accounts on their social marketing strategy, helping optimize their brand presence on LinkedIn and achieve their marketing objectives. I partnered with marketers on the campaign strategy, enabling them to identify, target and engage with the world’s most influential professionals.Alongside this role, I was the team lead for the UK International Account Managers, focusing on building a world class team, leveraging successes across team members and maximizing efficiency. I sought to ensure that the team was successful and had a measurable impact on the business, while setting-up a collaborative environment and a convivial place to work.
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Account Planner - Marketing SolutionsLinkedin Jul 2011 - Dec 2012Sunnyvale, Ca, UsAdvised blue chip companies like Samsung, Philips and UBS on their Social Media Marketing strategy. Based on the companies’s marketing objectives, I recommended how to reach the desired target audience and how to best communicate on the LinkedIn platform.I also worked on several ground-breaking social applications leveraging LinkedIn’s APIs, in partnership with LinkedIn’s Certified Developer Partners.After starting the role as the first Account Planner at LinkedIn, I helped set-up and train the team of 16 Account Planners in EMEA, proving the value of this new role and setting-up the processes to make the organisation as efficient as possible.On my spare time, I participated in internal innovation challenges and my ideas have been selected twice among the winning EMEA ideas.
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Market Access InternBristol Myers Squibb Jul 2010 - Aug 2010Lawrence Township, Nj, UsCreated documentation to raise awareness of the burden of Chronic Kidney Disorders on society to the Regional Health Agencies in order to promote better patient management. -
Portfolio Management Intern At Lyxor Asset ManagementSociété Générale Corporate And Investment Banking Jan 2009 - Jul 2009Paris, FrI spent the second half of my gap year at Lyxor Asset Management - Fund of Hedge Funds.There, I participated in the funds selection for the Funds of Funds. I developed a program retrieving live Bloomberg data and calculating Market Indicators in order to determine market trends. -
Technology Product Management InternProcter & Gamble Jun 2008 - Dec 2008Cincinnati, Ohio, UsDuring my undergraduate studies, I took a gap year in order to gain work experience and explore two potential career choices.I interned for 6 months at Procter & Gamble, where I designed a new product feature for a technology improving the sales team's efficiency.
Laura Edery Skills
Laura Edery Education Details
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Stanford UniversityManagement Science & Engineering - User-Centered Design -
CentralesupélecEngineering & Computer Science
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Lycée Saint-LouisEngineering
Frequently Asked Questions about Laura Edery
What company does Laura Edery work for?
Laura Edery works for Algolia
What is Laura Edery's role at the current company?
Laura Edery's current role is Driving customer success and loyalty at Algolia.
What is Laura Edery's email address?
Laura Edery's email address is lb****@****din.com
What schools did Laura Edery attend?
Laura Edery attended Stanford University, Centralesupélec, Lycée Saint-Louis.
What are some of Laura Edery's interests?
Laura Edery has interest in Social Services, Children, Education, Science And Technology, Arts And Culture.
What skills is Laura Edery known for?
Laura Edery has skills like Online Advertising, Social Media, Digital Marketing, Advertising, Account Management, Media Planning, B2b Marketing Strategy, Product Management, Web Analytics, Management, Coaching, Product Launch.
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