Guide operations and strategy for the Aspen Institute's Policy Academy

-Maintain and expand data coverage through the process of data gathering, maintenance, analysis, visualizations, and reporting-Consolidate and integrate research and data spreadsheets into Airtable-Identify contacts and conduct web scraping for outreach and incoming data-Oversee data quality-Develop data visualizations and maintain data dashboard in Tableau-Manage outreach contacts in Mailchimp-Prepare and synthesize data analysis for annual market report-Maintain and update website

-Lead the end-to-end operations, facilitating the evaluation of programs and products at scale-Collaborate with cross-functional teams including Customer Success, Sales, and Marketing, to ensure seamless coordination and positive outcomes for customers-Develop and implement work plans, timelines, and project management workflows to deliver high-quality output across large customer portfolios-Produce accurate financial analyses for projects, coordinating customer data, market research, and program design-Communicate regularly with customer-facing team to ensure successful project outcomes and provide feedback for product improvement-Identify process improvements and product features to enable scalable operations, with a focus on achieving 10x growth-Maintain a strong sense of ownership and accountability over output, ensuring exceptional attention to detail and high-quality deliverables-Manage multiple complex projects simultaneously, prioritizing tasks effectively and demonstrating excellent time-management skills-Adapt to the needs of an early-stage startup, embracing ambiguity and actively seeking opportunities for improvement

-Designed, implemented, and evaluated cross-functional internal and external SOPs to optimize operations, HR, and financial reporting and budgeting-Worked closely with the CEO and CFO to develop company goals and strategies-Led the implementation and training of Hubspot CRM, enhancing team efficiency and reporting capabilities-Planned and executed virtual and in-person team meetings and community events-Strategized and managed affiliate partnerships to drive business growth-Developed and tracked internal and external communications to facilitate effective collaboration among staff, partners, and the community-Developed products and courses aligning with the values, vision, and mission of the organization

-Demonstrated excellent written and verbal communication skills in a fast-paced environment-Collaborated with a diverse team to meet deadlines and ensure high-quality articles and content-Copy edited and wrote headlines for articles, media, and online content across various sections of the newspaper

-Copy edited and wrote headlines for articles and online content in the newspaper's local California and LATEXTRA sections, including blog posts, using CCI and P2P platforms-Wrote photo cutlines and proofed accompanying graphics

-Copy edited and wrote headlines for briefs and articles in the newspaper’s Business, Enterprise, Foreign, Health Science, Metro, National, Obituaries, and Politics sections-Proofed BostonGlobe.com web pages-Worked with reporters to fact-check, correct, and enhance articles for publication

-Gained a fully immersive introduction to the global and domestic asset / portfolio management industry-Reported, wrote, and produced online content-Supported social media, event planning, video production, and marketing teams

-Produced articles, photo galleries, and briefs for publication in the paper’s West and Metro sections, as well as on Boston.com-Created a workflow and responsibilities guide for future Regional co-ops

-Wrote, managed, and produced all website content, including five feature pieces, for online environmental magazine

-Wrote articles related to experience studying in the Netherlands