Responsible for all administrative and procedural aspects of teaching and student experience in the School, ensuring they are fit for purpose.Support the strategic development of professional administrative support for teaching.Provide leadership and line management to student support professional services team.• Provide guidance, training and coaching to staff, and supporting them to troubleshoot with initiative.Design and implement process improvements across varied administrative processes.Persuade and promote the adoption of changes and improvements with key colleagues.Work effectively with key stakeholders (School academic staff and management, university departments, students) to design and implement strategies, policies and procedures. Seek feedback and implement service improvements.Ensure clear and succinct departmental teaching related communications with staff and students.Completed year-long training Sheffield Leader: Management Fundamentals, investing in my skills in leading, coaching and improving the performance of staff.

Managed all administration of AHRC research network for the entirety of the project.Worked closely with the network director and collaborating research team in the Netherlands.Kept project elements on track and met key project deadlines, sent appropriate updates to network members and industry partners.Planned and organised a two-day conference for the network and industry partners.Liaised with speakers and delegates to plan the conference programme and make travel arrangements.Managed the design, translation and printing of the final research report to a tight deadline, incorporating feedback from key network colleagues.

Provided supervisory leadership and some line management to student support team.Planned and co-ordinated the complex annual department teaching timetables. Negotiated with academic and timetabling staff across the faculty to collate requirements, manage expectations and produce an optimum timetable.Handled all recruitment and management of Graduate Teaching Assistants. Communicated compliance rules to staff and sought solutions to ensure compliance.Led activities to promote National Student Survey (NSS), analysed survey data and planned resulting actions and improvements with Department leadership team.