Laura J. Email & Phone Number

Chicago, Illinois, United States

• Onboarding, coaching, and mentorship of Technical Support Specialists
• Help define team workflows and grow internal resources
• Project management and driving values-driven initiatives
• Leverage deep product knowledge for quality assurance and training
• Collaborate cross-functionally and act as a bridge between the support team and leadership
• Set the gold standard of support through customer obsession and a success-first mindset

Chicago, Illinois, United States

• Leadership, mentorship, and onboarding of teammates.
• Help define team workflows and grow internal resources.
• Project management, including content creation, events, and creative projects.
• Maintain an outstanding CSAT score while working with customers to answer questions, take feedback, problem solve, and provide best practice advice.

San Francisco, CA

• I am truly proud to work for a people-first, innovative company whose mission to make business communication personal leads the B2B online communications industry.Duties include:
• Work with customers to answer questions, take feedback, problem solve, and provide best practice advice.
• Be the eyes and ears of the company to provide actionable insights for the company's growth.
• Help define team workflows and contribute to initiatives that improve and grow the team.

• As the "eyes and ears" of the company, my role in its essence is to know what's going on in the community at all times and to facilitate communication with that community. From gathering feedback and resolving issues.
• Manage a busy inbox and triage messages/requests via email and social media. Resolve issues in a timely manner, and speak in a brand voice across multiple mediums.
• Create social media posts (copywriting + graphics) and strategize ongoing social media campaigns.
• Project management, scheduling, and PR outreach for ongoing initiatives.
• Copywriting for articles and press releases; design of one-pagers and press sheets.

San Francisco Bay Area

• Management of marketing campaigns for 40+ clients to drive registration and housing for their events. Clients include professional organizations such as the American Diabetes Association, American College of.
• Design and execution of email campaigns, including copywriting, graphic design, responsive email design, list segmentation, engagement analysis, and reporting.
• Additional duties include drafting marketing plans, maintaining a calendar, and presentation design.

San Francisco, CA

• Help creators launch on Patreon by providing expertise and designing campaign goals and rewards.
• Build creator pages, including writing engaging content, creating graphics, and layout design.
• Sourcing of new creators.

Philadelphia, PA

• Design and execution of email marketing campaigns for major technology clients such as Cisco, HP, Dell, IBM, Avnet, Juniper, and their partners to generate new business and engage existing customers.
• Managed campaigns from design to completion, including copywriting, email and landing page design, graphic design, A/B testing, and reporting.
• Integration with other lead generation services including cold calls, SEO, social media, and direct mail.