Principal Customer Success Manager
Current
Mar 2023 - Present
AeroLeads people directory · profile
Laura Fountain Email & Phone Number
Principal Customer Success Manager @ 6sense
at
6sense
1 work email found
@6sense.com
LinkedIn matched
4 data sources
Profile completeness 100%
Current company
Role
Principal Customer Success Manager @ 6sense
Location
Greater Chicago Area, United States, United States
Who is Laura Fountain? Overview
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Quick answer
Laura Fountain is listed as Principal Customer Success Manager @ 6sense at 6sense, based in Greater Chicago Area, United States, United States. AeroLeads shows a work email signal at 6sense.com and a matched LinkedIn profile for Laura Fountain.
Laura Fountain previously worked as Principal Customer Success Manager at 6Sense and Senior Customer Success Manager at 6Sense. Laura Fountain holds Ba, International Studies from Loyola University Chicago.
Company email context
Email format at 6sense
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{first}.{last}@6sense.com
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AeroLeads found 1 current-domain work email signal for Laura Fountain. Compare company email patterns before reaching out.
Profile bio
About Laura Fountain
With over 17 years of experience in customer relationship management and client services, I am a trusted partner for B2B companies that want to generate demand and revenue. As a Principal Customer Success Manager at 6sense, I help clients leverage the power of the account engagement platform to achieve their strategic goals and grow their businesses.I am passionate about building strong, loyal, and collaborative relationships with clients, listening to their questions, concerns, and priorities, and working with them to address them effectively. I enjoy tracking their progress, collecting their success stories, and celebrating their achievements. I also love learning new skills and technologies, and staying on top of the latest trends and best practices in the B2B marketing and sales industry. I believe in living a full and balanced life, and bringing my empathy, dedication, and enthusiasm to my work. I value an inclusive and diverse workplace, where all perspectives are respected and embraced. I am always looking for new ways to improve myself, my team, and my clients' outcomes.
Listed skills include Project Management, Program Management, Salesforce.Com, Cross Functional Team Leadership, and 23 others.
Current workplace
Laura Fountain's current company
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11 roles
Laura Fountain work experience
A career timeline built from the work history available for this profile.
Senior Customer Success Manager
Current2022 President’s Club Winner2022 Rookie of the Year, Customer Success114% Annual Upsell Quota Attainment117% Annual Renewal Quota Attainment
Jan 2022 - Present
Junior Chair - Upwork Family, Upwork Belonging Community
Apr 2021 - Jan 2022
Global Program Manager
I am responsible for driving client adoption of our enterprise product and service offerings in partnership with Sales. I work cross-functionally to swiftly resolve customer issues to delight our clients every step of the way and drive program growth through client education, and monitoring success metrics.
Jan 2020 - Jan 2022
Program Manager, Enterprise Program Success
Mar 2019 - Jan 2020
Stay-At-Home Mom
Fountain Household
Apr 2018 - Feb 2019
Client Advisor
Drove client success by serving as a trusted advisor, client advocate, and technical escalation point for a portfolio totaling $1.5 Million, including several Fortune 500 companies from the professional services, pharmaceutical, retail, government, and insurance industriesDeveloped, presented, and directed the execution of strategic client success plans.
Jan 2014 - Apr 2018
Client Advisory Specialist In Human Capital Metrics
Consistently achieved 150% of support case completion target; received top scores on quarterly client satisfaction surveys for providing exceptional customer service Led and developed product training sessions to educate clients on optimal use of software functionality, training clients across a wide-span of industries and geographic locationsDedicated.
May 2011 - Jan 2014
E-Commerce Sales Manager
Led operational processes directly tied to overall customer satisfaction; included advising customers on product pricing, availability, model changes, status of purchase orders, processing returns, and resolving pricing/invoice discrepanciesIncreased revenue by establishing and maintaining strong relationships with vendors and accounts Conducted weekly.
Sep 2010 - Apr 2011
Senior Education Coordinator
Served as subject matter expert for relational, web-based database tools (Oasis Abstract Management tool). Effectively translated the needs of front-end users to back-end technical support Managed various aspects of the Annual Meeting Scientific Program; included: website configuration, editing and producing Book of Abstracts with in-house creative team.
Apr 2008 - Sep 2010
Program Coordinator
Williams Management Resources, Inc.
- Provided full membership services for two national associations- Acted as chief staff liaison of two programming committees - Coordinated registration, speaker travel, and program materials for two national meetings- Served as chief on-site contact for one national meeting per year
Aug 2006 - Apr 2008
1 education record
Laura Fountain education
-
Loyola University Chicago
FAQ
Frequently asked questions about Laura Fountain
Quick answers generated from the profile data available on this page.
What company does Laura Fountain work for?
Laura Fountain works for 6sense.
What is Laura Fountain's role at 6sense?
Laura Fountain is listed as Principal Customer Success Manager @ 6sense at 6sense.
What is Laura Fountain's email address?
AeroLeads has found 1 work email signal at @6sense.com for Laura Fountain at 6sense.
Where is Laura Fountain based?
Laura Fountain is based in Greater Chicago Area, United States, United States while working with 6sense.
What companies has Laura Fountain worked for?
Laura Fountain has worked for 6Sense, Upwork, Fountain Household, Gartner, and Ceb, Now Gartner.
How can I contact Laura Fountain?
You can use AeroLeads to view verified contact signals for Laura Fountain at 6sense, including work email, phone, and LinkedIn data when available.
What schools did Laura Fountain attend?
Laura Fountain holds Ba, International Studies from Loyola University Chicago.
What skills is Laura Fountain known for?
Laura Fountain is listed with skills including Project Management, Program Management, Salesforce.Com, Cross Functional Team Leadership, Training, Leadership Development, Data Analysis, and Sharepoint.
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