Product Owner, Digital Community (ProjectManagement.com & community.pmi.org)April 2020 - July 2023- Oversee a group of 30 global volunteers, facilitating workshops to gather feedback on community strategy and related initiatives; collaborate with leadership to identify and prioritize actionable inputs- Define and execute volunteer opportunities within PMI’s online community- Manage online interest-based communities for project managers, establishing a content calendar and implementing proactive community management for increased engagement- Managed user-generated content intake for online community, including webinars, articles, and downloadable templates- Orchestrated a virtual event with 6 speakers and over 16,500 attendees- Devised the online community’s first Ambassadors program, a volunteer program that leverages active community members to increase engagement- Served as Product Owner for PMI’s online community (Project Management.com & Community.pmi.org) for 3 years- Defined the product roadmap for PMI’s online community and presented to leadership on timelines, risk mitigation, and product strategy and vision; identified outcomes and target metrics- Managed the product backlog, led feature conceptualization, and defined and documented requirements across stakeholder groups - Coordinated with other product development teams and identified dependencies for organization’s quarterly planning- Managed stakeholder and end-user expectations through communications, change management, and product positioning - Participated in various scrum ceremonies and followed an agile approach to product development, leading backlog refinement sessions with technical development team- Facilitated product demos to convey progress, new features, and enhancements- Engaged user experience researchers and designers for data driven product design and development

IT Analyst, Project Management: Nov 2015 - Nov 2017Junior Professional Associate: Nov 2013 - Nov 2015-devised and executed communications strategy for Data Management and Business Intelligence (BI) projects-composed content for BI and Data Management announcements, presentations, and websites-organized events to raise the profile of data management at the World Bank, including a conference for 150 people-formed a Community of Practice for BI, coordinating monthly meetings, delivering presentations, executing client surveys, and maintaining online forums-provided project management and operational support to BI team, including tracking deliverables, reporting on project progress, tracking budget, and completing procurement tasks-developed governance framework for Tableau dashboards, and created a SharePoint site for the related content-created user training manual for SAP BusinessObjects Analysis, edition for Microsoft Office-provided support to users of the BI Self Service Reporting Portal by managing help desk requests-documented processes and procedures in an Operating Manual for the BI team-tested Webi reports and coordinated user acceptance testing during system upgrade

-coordinated the Center’s local and international events, ranging in attendance from 30 to 200 people -maintained the Center’s website (via WordPress) and social media accounts, generating and updating content-developed the Center’s marketing materials -provided research support to finance professors by collecting data, compiling information, and writing case studies -oversaw the Center’s financial operations, processing invoices, developing budgets, and reconciling expenses -served as a teaching assistant for finance Executive Education and MBA courses

-compile data and run reports using financial systems such as Cognos and Financial Access+-create financial reports for the business school’s deans and COO, including budget reports-perform monthly reconciliations of employees’ credit cards and Executive Education program cost centers-process employee reimbursements, invoices, and faculty payments for Executive Education program -document finance and accounting policies and procedures, and produce process reports

-researched and wrote a chapter on social media marketing for a marketing manual as well as lesson plans for marketing training-devised and implemented marketing strategies for sustainable tourism enterprises in Bolivia and the Dominican Republic with an emphasis on social media-collaborated with Solimar's President and Marketing Director on the development of the Undiscovered Travel Collection marketing program-developed and managed online databases for photographs (via flickr.com) and tourism clients' marketing content (via smartsheet.com) -wrote and edited content for use on website and in print marketing collateral

-planned Siemens' sponsorship of the 2009 American Hospital Association Leadership Summit, including fundraising for the American Heart Association and the related marketing campaign -updated documents and PowerPoint presentations for the Reference Program and Director of Sales Support-uploaded documents to internal website-created and developed a SharePoint website and the logo for the newly created American Recovery & Reinvestment Act Program Office

-called university alumni and parents, talking with approximately 20 people each week-updated alumni and parents about campus life and asked them for monetary support

-planned and prepared for a fundraising gala by sending out invitations, following up with attendees and potential donors, and updating membership data-served for 40 hours over the course of a semester and completed a community service learning project in conjunction with one of my university classes

-performed research and updated documents for Reference Program-planned Siemens' sponsorship of the 2008 American Hospital Association Leadership Summit, including fundraising for the National Brain Tumor Foundation and the related marketing campaign-compiled data for Consultant Alliance Program-generated reports