Laura Walter

Laura Walter Email and Phone Number

Director of Customer Success and Operations @ Xenon Ophthalmics
Elizabethtown, PA, US
Laura Walter's Location
Elizabethtown, Pennsylvania, United States, United States
Laura Walter's Contact Details

Laura Walter personal email

n/a
About Laura Walter

Experienced in B2B start-up sales and customer success with a demonstrated history of creating work systems within the medical device industry. Skilled in practice management and new technology integration, with a strong background in medical education and research; graduated from Pennsylvania State University.

Laura Walter's Current Company Details
Xenon Ophthalmics

Xenon Ophthalmics

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Director of Customer Success and Operations
Elizabethtown, PA, US
Website:
xophthalmics.com
Employees:
10
Laura Walter Work Experience Details
  • Xenon Ophthalmics
    Director Of Customer Success And Operations
    Xenon Ophthalmics
    Elizabethtown, Pa, Us
    View
  • Safilo
    Territory Account Executive
    Safilo Nov 2024
    Padova, It
    Eyewear styles with a unique and high quality design to express the personality and style of the wearer. Carrying Hugo Boss, Missoni, Marc Jacobs, Carolyn Herrera, Liz Claiborne & Stuart Weitzman
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  • Curamedix
    Clinical Application Specialist
    Curamedix Apr 2024 - Nov 2024
    Lincoln, Ri, Us
    CuraMedix is an emerging leader in the medical technology field focused on regenerative medicine and non-surgical healing solutions, with a combination of healing solutions that work in tandem with one another. These solutions help to repair and regenerate tissue, musculoskeletal, and vascular structures We are proud to represent STORZ Medical as the leading full-service U.S. distribution partner supporting the complete suite of STORZ Medical devices to include product sales, education, service and support for the full spectrum of radial pressure wave, focused shockwave, and now “High Energy” Magnetotransduction (EMTT) devices.
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  • Freelance
    Clinical Instructor
    Freelance Jul 2023 - Apr 2024
  • Neurolens
    Practice Development Specialist
    Neurolens Jun 2022 - Jun 2023
    Coppell, Texas, Us
    Neurolens is transforming eyecare one patient outcome at a time. Nearly 2/3 of adults experience the painful symptoms of eye misalignment, including chronic headaches, neck pain, eye strain and dry eye sensation. Fortunately, relief is in sight with Neurolenses, which go beyond visual acuity to correct eye misalignment and restore naturally comfortable vision. This leads to dramatic symptom relief in 93% of patients.
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  • Maculogix - The Amd Experts
    Customer Success Director
    Maculogix - The Amd Experts Aug 2020 - Jun 2022
    Harrisburg, Pa, Us
    Global Customer SupportBuilt a customer service system to reduce cost and maximize customer satisfaction with NPS of >96%Maximized repair turnaround from >2 weeks to < 5 daysManaged a team of six FTEs supporting sales, training, and customer successConceptualized training and utilization reporting for >600 devices in the field
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  • Maculogix - The Amd Experts
    Usability Research Manager
    Maculogix - The Amd Experts Dec 2019 - Aug 2020
    Harrisburg, Pa, Us
    Medical device usability, specifically novel ophthalmic head mounted technologyResponsible for directing usability research pre and post new product launchTrained in Risk Management and Medical Device Usability (per ISO 62366.1)Cross functional team leader responsible for process improvement and automation
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  • Maculogix - The Amd Experts
    Manager Of Customer Relations
    Maculogix - The Amd Experts Mar 2017 - Dec 2019
    Harrisburg, Pa, Us
    Trained and managed > 50 national accountsCreated and launched a Training, Integration, and Optimization programTrained clinicians to a standardized practice integrationAssisted in creating models for best practice in the treatment of AMDConducted instrument and clinical training, implementation, and practice developmentAssisted practices with continual support to maximize profitability
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  • Maculogix - The Amd Experts
    Sr. Clinical Applications Specialist
    Maculogix - The Amd Experts Jul 2013 - Mar 2017
    Harrisburg, Pa, Us
    Trained staff at 15 national and 6 international clinical research sites. Coordinated new installations and follow-up visits with the Clinical Application team. Created a Clinical Application Work Instruction. All Clinical Support Services including: qualifying candidates for second-level interviews, coordination and development of corporate interview agenda, development of new hire training.
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  • Penn State Health Milton S. Hershey Medical Center
    Clinical Research Associate
    Penn State Health Milton S. Hershey Medical Center Mar 2007 - Jul 2013
    Hershey, Pa, Us
    Managed Phase I to Phase III Ophthalmology clinical trials under the direction of PhysicianInvestigators. Duties included the evaluation of new clinical research protocols and thesubmission and preparation of IRB applications. Coordinated and participated in a variety ofcomplex activities involved in the collection, compilation, monitoring, documentation, analysis, and presentation of clinical research data. Visual acuity and refraction, applanation tonometry, slit lamp examination, and lab sample preparation and shipment. Coordinated studies: AREDS 2, DRCR: Laser-Ranibizumab-Triamcinolone for DME, PEDIG: A11 - Residual Amblyopia Treatment Study, NLD03 - Nasolacrimal Duct Obstruction Study 3, Inner retinal visual dysfunction is a sensitive marker of non-proliferative diabetic retinopathy, Effect of Doxycycline vs Placebo on Retinal Function and Diabetic Retinopathy Progression in Patients With Severe Nonproliferative or Non–High-Risk Proliferative Diabetic Retinopathy: A Randomized Clinical Trial, A short-duration dark adaptation protocol for assessment of age-related maculopathy, Twelve-Month Natural History of Dark Adaptation in Patients with AMD. Assisted in bringing a novel medical device to FDA clearance and commercialization.
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  • Penn State Health Milton S. Hershey Medical Center
    Certified Ophthalmic Assistant
    Penn State Health Milton S. Hershey Medical Center Jul 2004 - Mar 2007
    Hershey, Pa, Us
    Detailed patient intake history, visual acuity, refraction, post-operative instruction and care, tonometry, A/B scan ultrasonography, blood pressure, BAT/Glare and potential acuity measurement, confrontational, Humphrey and Goldmann visual field testing, manual and auto keratometry, pupillary function, stereopsis and strabismus identification, fundus photography, OCT, pachymetry, contact lens and eyeglass neutralization. Skilled in office surgical procedures including anti VEGF injection, cryotherapy, and blepharoplasty. Maintained dated culture and endophthalmitis supplies, restocking as needed. Co chaired Quality Assurance Team. Completed Leadership Management Development program.
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  • Eye Doctors Of Lancaster, Ltd.
    Refractive Surgical Coordinator
    Eye Doctors Of Lancaster, Ltd. 1998 - 2004
    Lancaster, Pennsylvania, Us
    Refractive surgical evaluation and counseling for PRK, PK, LASIK and LASEK. Marketing and advertising for refractive surgery and ophthalmic sub specialties. Edited print and digital advertisements. Managed surgical schedules for 4 refractive surgeons. Organized and hosted monthly grand rounds and LASIK seminars. Skilled in detailed history taking , scribing, specular microscopy, corneal topography, HRT, applanation tonometry, A and B scan, fundus photography. Telephone triage and staff training.
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Laura Walter Skills

Cell Biology Public Health Pharmacology Epidemiology Irb Immunohistochemistry Genetics Medicine Healthcare Elisa Hematology Medical Writing Protocol Clinical Study Design Medical Education Ophthalmology Clinical Monitoring Clinical Research Clinical Trials Gcp Ich Gcp Medical Devices Medical Device Healthcare Management Hospitals

Laura Walter Education Details

  • Capital College, Pennsylvania State University
    Capital College, Pennsylvania State University
    Experimental Psychology
  • Penn State University
    Penn State University
    Psychology

Frequently Asked Questions about Laura Walter

What company does Laura Walter work for?

Laura Walter works for Xenon Ophthalmics

What is Laura Walter's role at the current company?

Laura Walter's current role is Director of Customer Success and Operations.

What is Laura Walter's email address?

Laura Walter's email address is la****@****gix.com

What schools did Laura Walter attend?

Laura Walter attended Capital College, Pennsylvania State University, Penn State University.

What skills is Laura Walter known for?

Laura Walter has skills like Cell Biology, Public Health, Pharmacology, Epidemiology, Irb, Immunohistochemistry, Genetics, Medicine, Healthcare, Elisa, Hematology, Medical Writing.

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