15 years of experience managing initiatives, projects, and teams with a focus on:• Creating authentic guest/client experiences• Managing Health and Safety • Empowering and developing staff• Compliance to national standards• Driving revenue and exceeding goals• Finding labor and process efficiencies• Special project and event execution• Evolving and adding revenue generating activities • Improving operational processes • Delivering high quality training • Cultivating relationships internally and externally • Coordinating document management • Overseeing record-keeping and reportingI worked in leadership roles of progressive responsibility, spending 10 years as an Operations Manager at Go Ape. I played a pivotal role in the company's remarkable growth, becoming one of the organization's leaders after joining in its inaugural year in 2010. Over a five-year period, I contributed significantly to a 1,400% increase in business, successfully overseeing the rollout of over a dozen new business locations under budget and within specified timeframes. Thirteen years and fifteen business locations later, I led a team of over 300 employees, fostering a positive work environment and consistently achieving key performance indicators related to customer service, revenue, and safety.
Listed skills include Leadership, Customer Service, Event Planning, Management, and 1 others.