Laura Feigin Email & Phone Number

People leadership for multiple, diverse, cross-functional teams and individuals; coaching and guiding teams to future successEnsure that testing practices and Scrum/Agile fundamentals across the teams are comprehensive, flexible, and consistentCoach and mentor quality analysts, develop the team's skills, provide continuous feedbackUnderstand business needs, products, workflows, processes, and systemsPrepare performance evaluations, work with individuals to monitor ongoing developmentFacilitate conversations between the software development teams and the business teamsProvide project management expertiseUnderstand the insurance industry and USLI's business model to ensure quality and consistencyParticipate in annual Business Plan processLeverage product, business, and system knowledge to think through the impact of changes and propose effective solutionsTroubleshoot issues reported by users and work with necessary parties to research, identify, and implement solutionsEngage with teams and individuals to explain findings and appropriate actionsOversee the creation and execution of test plans and test cases to validate the accuracy of system changesProvide clarity or guidance to developers on specifications

- Leads Scrum/Agile quality assurance testing teams- Understanding business needs by learning our products, workflows, processes and systems- Developing and training team members by coaching daily, celebrating successes and correcting performance- Preparing performance evaluations and working with team members to develop and to monitor ongoing Individual Development Plans- Facilitating conversations and providing options to the business as we talk through Corporate Initiatives and Business Priorities- Providing project management expertise to ensure Corporate Technology Initiatives and Business Priorities are executed- Understanding the USLI business model to ensure quality and consistency- Participating in the annual Business Planning process- Leveraging product and business expertise to think through the impact of changes on other products, systems and workflows- Troubleshooting issues reported by users and working with necessary parties to research, identify and implement a resolution- Ability to triage defects and prioritize for immediate resolution or for assignment to a small team- Engaging with teams and individuals to explain findings and appropriate actions- Creating and executing test plans and test cases to validate the accuracy of system changes- Providing clarification or guidance to developers on specifications- Maintaining a general working knowledge of the utilities used to support system options (customer manager, preference tables, Artemis etc.)- Finding ways to continuously improve team performance and increase efficiency- Filtering requests received for system changes and constructively challenge the need and the desired outcome before taking further action

- Understand business needs by learning our products, workflows, processes and systems- Question and constructively challenge conventional practices- Provide options and offer solutions to ensure the end product is delivered efficiently, accurately, and within scope- Work collaboratively with team members and independently manage assigned tasks- Create and execute test plans and test cases to validate the accuracy of projects- Provide clarification or guidance to IT Developers on specifications- Utilize various utilities to update systems to support business/customer needs- Coordinate with team to ensure that all testing/development tasks are completed as scheduled- Develop and maintain collaborative business relationships- Troubleshoot issues reported by users and work with necessary parties to research, identify, and implement a resolution

Philadelphia, Pa

Present, promote, and provide a range of services relating to digital marketing, technology communications, website development, social media, and communications. Selected client engagements include: Communications Specialist for Midsize NJ Legal FirmCreative force and strategist behind all branding and development for web presence, including management of content on all social media, blogs, websites, and press releases. Wrote informed, empathetic content on various topics; managed brand voice, tone, and online presence: oversaw building of new website, including design and updating content; ensured strength of SEO and website content; managed promotional outreach.Social Media Manager for PA Construction CompanyManaged all social media content development for company’s extensive portfolio of social media platforms that includes accounts on Facebook, Instagram, Twitter, and Pinterest. Incorporated engaging tools such as surveys, polls, pictures, and more to drive corporate brand messaging. Spearheaded the creation and launch of the entirely new corporate website while continuing to optimize overall design, user engagement, and content; authored content. The average number of organic reaches for posts have grown by between 500% and 800% with some reaching into the thousands since joining the company.

First entered the tutorial field specializing in presenting Chyten designed curriculum designed to help high school students with college preparatory tests, study skills, and an area of English areas. Gained a strong grasp on curriculum design as the foundation for launching an independent tutorial company. Offered tutorial services to students in group and private sessions in addition to administering tests, assessing individual performance, and collating scores to be reported to students and the company for further evaluation.

Plainsboro, Nj

Brought onboard by Bristol - Myers Squibb with the mandate to carefully proofread and edit the company's expansive portfolio of promotional materials with an eye towards ensuring content met promotional integrity, legal, and medical guidelines. Engaged with reviewers during live committee meetings to collate and incorporate final decisions made on changes into promotional content during Approval For Production (AFP) phase. Honored with Spot Awards for collaborating on the ERBITUX launch and "Outstanding Collaboration" in quickly responding to a critical need for approving materials necessary for a major exhibit. Received the Trailblazer Award in recognition of exceptional work in launching the SPRYCEL One Card Program.

SUN NEWSPAPERS, Cherry Hill, NJ Journalist/Editor/PhotographerHIPOLITICS, New York City, NY Columnist WriterGW REVIEW, Washington, DC Managing Editor/Vice PresidentUS HUMANE SOCIETY, Washington, DC Web Writer

Master Of Arts (M.A.), English Literature (British And Commonwealth)

Bachelor Of Arts (B.A.), English Language And Literature, General