Laura Gent Felker Email & Phone Number

Punta Gorda, FL, US

Colorado, United States

Denver, Colorado, United States

Westminster, CO

Westminster, CO

**Leads insights and analytics organization with 4 pillars (Risk Insights, Business Insights, Data Engineering, and Data Strategy / Literacy) to help support company-wide quote to cash processes, Sales, and internal business partners to help the organization operationally scale and mitigate risk through data**Partners with 150+ internal stakeholders across.

Wesminister

• Collaborates across multiple organizations with 40+ business partners across 9 different global sites in order to collect metrics, drive data infrastructure improvements, deliver analytics / service cloud projects
• Manages Support Strategy and Service Cloud programs across 350+ person organization supporting 20K sales people to be the best in class service organization leveraging: Service Cloud Technologies, AI BOTs, Machine.
• Runs Quarterly Business Reviews (100% in data visualization) with executive management to drive strategic change and scalability opportunities through people, process and technology by identifying analytical trends
• Create operational & financial metrics to showcase the Global Revenue Operations story to executive management in a constantly changing environment
• Manages complex data infrastructures for a variety of data driven projects through a portfolio of systems – Coveo, Xactly, Jitterbit, Access, and Salesforce to enable the creation of real time analytics for strategic.
• Built team from ground level and expanded to multi-level organization focused on innovation and top talent retention

San Francisco, California, United States

San Francisco, California, United States

San Francisco Bay Area

• Built, Tested & Implemented 6 completely automated processes to payout 60% commission transactions in real time via Jitterbit (core project manager of project)
• Generated 150+ use cases and tested for major IT system integrations and enhancements to ensure processes remained intact while in a sandbox environment prior to entering production
• Subject Matter Expert for Global Sales Crediting with Jitterbit to ensure maximized automated up time by monitoring specific dashboard reports
• Presented at Dreamforce 2014 partnering with Jitterbit showcasing automation tools to scale for growth to customers
• Designed 15+ semi-automated processes for compensation saving 3-5 headcounts due to increase in volume year over year by using various databases, excel modeling and critical thinking skills
• Streamlined complex deal process by engaging several stakeholders and hosting trainings

San Francisco, California, United States

San Francisco Bay Area

Anaheim, CA

• Provided excellent financial client service for Sales Marketing, Public Relations, Planning and Development, and Destination Sales Channels including Local Hotels, Military, Disney Store, Retail Sales, and Corporate.
• Partnered with a various lines of business within sales organization to forecast greater than $400 million in admissions revenue and supervises over $40 million in expense, labor, and commission programs across all.
• Designed and maintained complex Excel models to manage revenue, labor, headcount, commission, and expense for assigned lines of business
• Presented financials and metrics to key executives during business reviews and strategic meetings to ensure the line of business is managed efficiently
• Created detailed monthly reporting for all Disneyland Resort sales channels including international markets, conventions, wholesale and online travel agencies
• Audited sales database systems to ensure revenue and admissions tie to SAP (master reporting tool for Disney)

Anaheim, CA

• Served as a business partner for executives in Groups and Conventions line of business providing financial information at the Disneyland Resort
• Led the Monthly Forecast for Groups and Conventions at The Disneyland Resort driving over $100 million in revenue annually including admissions, room nights, and food and beverage
• Managed incentive plans for Groups and Convention sales team based on strategies of the overall Disneyland Resort
• Calculated Sales Manager compensation payouts by analyzing past trends and creating financial models
• Transitioned and trained Groups and Conventions finance responsibilities to the Walt Disney World team

Anaheim, CA

• Supplied managers with key performance metrics, and strategy developments for domestic retail locations and new product lines, while presenting conclusions and recommendations
• Analyzed $8 million portfolio for new initiatives by creating financial models and analyzing strategies of Disneyland
• Assessed and composed a Capital Authorization Request (CAR) for Duffy the Disney Bear (a new Disney character)
• Combined quarterly financial reports for the merchandise line of business for worldwide theme park locations

Orlando, Florida Area

• Reported as a frontline cast member interacting with Guests from all over the world
• Completed self marketing, organizational leadership and finance courses through the Disney University
• Promoted Disney College Program as a campus representative at University of Tennessee by partnering with various Department Directors, Professors, and Leaders on campus

Washington D.C. Metro Area

• Executed strategies to guide clients through the Federal legislative process
• Prepared results oriented reports on hearings, current legislature, budgetary issues, and new initiatives in a timely manner
• Communicated recommendations to the Chancellor of the University of Tennessee on improvement for internship program

Sevierville, TN

• Completed extensive globally recognized sales training program
• Articulated vacation ownership opportunities to prospective clients and assisted in the closing process
• Recognized as the intern with the highest closing rate

Bachelor Of Science, Economics With A Concentration In International Business And Russian, 3.6

Activities and Societies: International Roommate Program, Russian Student Association, Habitat for Humanity , Student Worker at University.

Russian

Activities and Societies: Studied abroad in Yaroslavl, Russia