Laura Fišćan Email & Phone Number

Belgrade, Serbia

Establish working relationship with client stakeholders to discover and understand the business context and drivers for technical changes that help improving products and processesGather and analyze business requirementsProvide solution directions and recommendations based on the client’s needs, environment specifics, and industry trendsTranslate specific business needs into technical requirements, build, and maintain backlogs and roadmaps to track all identified features and capabilities for the desired productProvide solution directions and recommendations based on the client’s needs, environment specifics, and industry trendsCreate and keep the product backlog up to date (create user stories and acceptance criteria based on the product vision and epics)Work closely with the engineering team, ensuring that the user stories are implemented in line with the product vision and timelinesUnderstand the market reasoning behind given requirements and ensure that the team delivers according to global business goals and feature specificsPayments and Investment domains knowledge gained throughout delivering multiple projects 10+ years experience of delivering solutions using Agile SCRUM methodologyPromote adaptive planning, evolutionary development, early delivery, continuous improvement and encouraging rapid and flexible response to change

Timişoara, Romania

Worked on ACI Secure eCommerce payment gateway, building new features from inception to release. - Customer facing, building and maintaining relationships. Experienced in working directly with multiple customers and interacting with a very large network of acquiring banks and connectors.- Experienced in working with geographically distributed and culturally diverse teams.- Responsible for maximizing the value of the product and the work of the development teams. Accountable for managing the Product Backlog, including adding/removing/refining items and defining the priorities.- Communicating vision of the Product Manager to the scrum teams and responsible for prioritizing the product backlog to accomplish that vision.- Participating in all Agile activities including backlog refinement, sprint planning, sprint review and demos.- Working with teams to refine backlog items: define acceptance criteria, help the team split and estimate stories.- Choose the right balance between feature development and technical (NFR) work to keep the product competitive.- Available as needed to assist the scrum team(s) with product questions and given authority to make decisions about product features.- Extensive knowledge of product management, prioritization, planning and process improvement.- Team building and support with business and technical aspects.- Experienced in building technical documentation for customers and team members to follow.- Ensuring projects are delivered as planned, adhering to process and procedures.- Worked with international customers and collaborators located in Europe, US or APAC.

Timisoara

Managed up to 50 software testers across multiple locations working on various BASE24-eps & ASSET product projects. Job responsibilities included:- Identifying and implementing process improvements: evolving, optimizing, and defining project-wide processes across multiple projects proactively- Communicating within project and to external groups: adapting content and detail to match audience, regularly collaborating outside of project team to solve problems and share best practices, communicating to and on behalf of the team- Building effective teams by inspiring, motivating, and energizing:- Collaborating with others to define project goals including scope, quality, and time frame; creating flexible project plan, including requirement definition, task definition, talent assignment, and capacity planning- Directing team to completion, modifying project plans as necessary; communicating project plan and progress to team and above- Ensuring planned capacity will deliver project on time, quality, and budget; assessing skills requirements for current project and next; recognizing latent internal talent to develop into stretch roles- Solving root problems over multiple products; solving chronic problems by implementing corrective action plans; responsible for risk assessment and mitigation strategy- Designing test strategies using a variety of techniques, tools, and technologies: selecting the appropriate methods based on defined objectives including cost, efficiency, effectiveness, and balancing available resources, using information and business systems to support planning and tracking of activities

Timisoara

Designed estimates, test plans, test specifications and tested (as team member and QA Lead) BASE24-eps application, an integrated payment engine to acquire, authenticate, route, switch, and authorize financial transactions across multiple channels.Tested and validated fixes for defects reported by customers (as team member) for ACI Payments Manager application, a modular software solution that automates the processing and settlement of electronic payment transactions, and provides card issuance and transaction instrument program support.Designed test plans for and tested (as team member) ACI Dispute Management System, a browser-based application which tracks disputes with debit and credit cards and network adjustments.Familiar with ISO8583, and payment card schemes definition.

Timisoara

Gained a solid knowledge in creating and using WinRunner Scripts to automate various testing tasks.Tested (as team member) CoreISSUE, a browser-based card account management, issuing and transaction processing software application for retailers, banks and other financial institutions which issue debit, credit or stored-value cards.Designed test plans for and tested CoreSALES, a browser-based software system which tracks new account set-up as well as transaction activity which may be used for sales representatives earning commissions from issuing, acquiring, and collection activities.Designed test plans for and tested (as team leader) CoreCOLLECT (described below).Designed test plans for and tested (as project manager) Credit In A Box, a generic software product comprising CoreISSUE and CoreCOLLECT, tailored to suit each customer's specific requirements.Designed test plans for and tested (as team leader) Paymetric, a customized business-to-business software product comprising CoreISSUE and CoreACQUIRE.CoreCard Inc. Norcross, GA, USA (August - September 2005) - Took a training course in the functionality behind CoreCOLLECT and in the card payments business in general.Tested (as team member) CoreCOLLECT, a browser-based software system that can be used by the appropriate personnel within an internal or external collectionsdepartment to handle delinquent accounts.