Laura Fischer Email & Phone Number

New York City Metropolitan Area

Portfolio Management: Successfully managed a diverse portfolio of properties, ensuring all stakeholders were consistently informed about budgets, compliance requirements, and project updates.Financial Oversight: Prepared and managed annual budgets, monitored financial performance, and communicated financial reporting to stakeholders to ensure transparency and informed decision-making.Rent Collection: Oversaw the rent collection process, ensuring timely payments, tracking tenant arrears, and implementing strategies to reduce delinquencies.Tenant Arrears Tracking: Monitored and tracked tenant arrears, coordinating with tenants to resolve outstanding balances and maintain positive tenant relations.Project Coordination: Planned and oversaw local law exterior repairs and other capital projects, organizing and facilitating meetings with building owners, contractors, and professional firms to ensure timely and effective communication and project completion.Staff Leadership: Directed building staff across multiple locations, conducting weekly meetings to align goals, provide training, and ensure optimal building management.Tenant Relations: Acted as the primary tenant contact, expertly handling resident complaints, addressing billing questions, and providing comprehensive information on building policies and operational changes.System Implementation: Spearheaded the implementation of the RentCafe online payment system and DocuSign for electronic signature of leases, lease renewals, and contracts, significantly enhancing tenant communication, satisfaction, and streamlining document processes.

Greater New York City Area

Leasing Administrative Assistant for Westfield Group, at World Trade Center OfficesLeasing Agent Support: Supported senior level leasing agents in contract management and entered service-level agreements into proprietary lease-management database.Meeting Management: Prepared agents for meetings by printing location floor plans and shopping center blueprints.Calendar Management: Managed schedules, including meetings and travel planning for leasing agents.Expense Management: Handled expenses, collecting and retaining receipts, and submitting expense reports for leasing agents.

New York City, Ny

Operational Efficiency: Developed a streamlined process for tracking vacancy turns, effectively communicating progress to owners and staff, resulting in reduced vacancy times and increased operational efficiency.Tenant Support: Served as the initial point of contact for tenant inquiries and complaints, ensuring swift and effective resolution to maintain a positive tenant experience.Account Oversight: Created detailed reports and tracked security deposit and rent accounts, ensuring clear and accurate communication with tenants regarding their accounts.Communication Management: Coordinated communication between staff, tenants, and management in a 500-unit luxury building, significantly improving tenant relations and service delivery.

New York City, Ny

Support to Senior Management: Assisted Senior Property Manager with communication efforts for three properties, liaising with board members and shareholders to facilitate annual meetings and board applications.Co-op Board Package Control: Managed co-op board packages for apartment sales, renovation requests, and sublet approval, ensuring all documentation was accurate and complete for board review and approval.Account Oversight: Ensured clear and accurate communication with shareholders regarding their accounts.Communication Management: Managed office communication, acting as the primary point of contact for tenant and shareholder inquiries, resolving issues efficiently and maintaining positive relations.

New York, Ny

Office Management: Monitored construction and maintenance projects, created and maintained organizational systems for documentation of HR, PR, banking and billing tasks, document control, ordered office supply and pantry stock.Accounts Payable and Receivable: Tracked incoming payments, operated remote deposit scanner, performed bookkeeping duties, created client invoices, liaised with client contacts to ensure correct billing procedures, tracked incoming invoices, issued payment to vendors and data providers, established payment schedules and procedures.HR and Recruiting: implemented HR policies, innovated procedures for new staff recruitment, oversaw off-site payroll vendor, established online benefit system for employees to access benefit information.

Claim Services: Assisted workers' compensation claim service team with claim setup, management, bill payment, and regulatory form filing, while serving as a liaison between medical providers, third-party bill reviewers, and the claim service team.Workflow Improvement: Identified workflow inefficiencies, advised on procedure corrections, and innovated procedures to reduce bill turnaround time from 45 to 24 days.Document Management: Monitored incoming documents and reported document backlogs to management, ensuring efficient document handling and reporting.System Implementation: Implemented electronic filing, scanned and coded claim files for electronic storage, prepared physical files to be shipped to storage, for backlog of five years’ of completed and ongoing files

New York, Ny

Sales and Marketing: maintained customer relationships, acted as a single point of contact for retail customers, facilitating phone sales for retail and wholesale ordersOrder Fulfillment: Fulfilled retail and whole orders, pulled orders from retail site, logged orders in bookkeeping software, directed and oversaw staff in the packing, preparation and shipment of all orders, operated point-of-sale equipment to process order payments and activate gift cards. System Implementation: innovated procedures, creating shipping and receiving documents and operation standards, implementing a system of accountability and order tracking for use by sales, accounting and shipping staff. Office Management: ordered and stocked office supplies for corporate office and ten restaurant locations, created and maintained office and retail products inventory database.Reception: served as an administrative aide to four top-level executives, including company president, managed all incoming customer and business correspondence through website and corporate email account, answered heavy phone traffic, sorted, logged and distributed all incoming mail and packages for all personnel.

New York, Ny

Junior Account Executive: coordinated client requests for two high-profile accounts, completed requests for proposals and insertion orders, wrote point-of-view reports on new campaigns in the market across six product categories, created team and client presentations for competitive spending reports and creative analysis, ran and analyzed Simmons market research, maintained budget materialsJunior Media Planner: assisted in the development of media flow charts, writing media plan and market research presentations, presented media recommendations, research findings, competitive spending and creative analysis data to clients, maintained reporting procedures for management by performing reach and frequency reports, created delivery reports

San Diego, Ca

Assisted Property Manager in all functions: served as initial leasing contact, tracked completion of lease agreements and residential contracts, ran background and credit checks, handled resident complaints and issuesServed as Student Tenant Manager: planned and executed residential appreciation and marketing events, created and maintained the property’s first weekly newsletter, managed incoming resident roommate planning, coordinated and ran annual move-in of 600 residents, including managing on-campus residential team and on-site maintenance staffOperated front desk: created and maintained application and lease filing system, trained and oversaw additional office staff, ensured resident and property safety through surveillance, fire panel and emergency door systems, received and logged resident packages