Laura Fiskum Email & Phone Number

Laura Fiskum is a Operations Manager at Hartford Funds. She possess expertise in management, customer service, leadership, project management, finance and 12 more skills.

Listed skills include Management, Customer Service, Leadership, Project Management, and 13 others.

• 

  Operations Manager

  Hartford Funds

  Sep 2008 - Present

  Operations Manager, Account Management and Document ServicesManaged team of associates responsible for processing customer transactions, ensuring procedural compliance, resolving issues, and managing staffing budgets.•Led additional team of associates responsible for incoming and outgoing mail, maintaining internal and external customer service level agreements.•Identified processing issues, coordinated and led research, and formulated plan for resolution by working with several company teams, bringing process back within industry and compliance guidelines.•Coached and developed staff through on-going feedback and performance appraisals, ensuring awareness for next steps for growth and improvement.•Directed activities and delegated tasks for managing workflow while ensuring that daily processing was completed within turnaround time and quality and productivity metrics.•Handled escalated customer concerns by providing best customer experience and resolution for both customer and company.•Participated on outsourcing projects and served as one of decision makers, ensuring that processes were seamless to customer.•Managed vendor relationships, providing best experience for vendor and placing company in positive light.•Fulfilled special requests from legal, compliance, and auditors by providing information or delegating task, ensuring that turnaround times were met or exceeded.•Utilized coaching and worked with team members, identifying process improvements for increasing productivity and quality.

• 

  North Community High School