Laura F. Kelly Email & Phone Number

Texas, Usa

Singapore, Singapore

Job Title: Quality Assurance Analyst Job Duties: I provide testing of the systems and software of NTT’s public sector client Monetary Authority of Singapore (MAS) to ensure expectations are met. I work with the programmers, production support team and product owners to provide a seamless experience of the users. Additionally, I am the project liaison (on site) between the users and the vendors to document and provide support for any issues and requirement gaps. Job Tasks: • Test the systems and software of Monetary Authority of Singapore (MAS)• Document and report defects to programmers and product owners • Recommend corrective and preventative actions • Facilitate communication with clients and developers ensuring requirements and expectations are met • Provide technical assistance during production deployment by testing the product • Report and analyze statistical data to comply with the financial industry regulations

Singapore

Job Title: Senior Software Support Analysts Job Duties: I provide technical and operational support for software products and system integration of WOG-Whole of Government Singapore Core Infrastructure (WOG-SGCORE) client specializing is Windows-SharePoint-SQL environments. The project has around 3,000 users across 103 government agencies and the system is hosted in a locale data center. I interact and guide users, install, configure, and test custom deployment and project enhancements, and coordinate with cross functional teams such as developers, facilities, network, backup and storage, log management, patch management and IT security to ensure optimum performance and maintain quality of the system. Job Tasks: • Provide level 2 support to users and level 1 teams of the administration of the SharePoint system• Implement operational standard procedures and policies to maintain Windows-SharePoint-SQL integrated systems• Conduct IT security audit with vendors for system to review, assess the quality practices, remediate the system against industry wide best practices and hardening benchmarks• Meet with clients to identify requirements, additional configurations, system design changes and enhancements for custom development and out of the box offering of the applications • Deploy applications in all environment stages with accordance with Change Management procedure • Integrate Windows-SharePoint-SQL systems on different tiers such as network, backup and storage, log management, infrastructure system monitoring, to achieve optimum system quality and performance • Identify migration requirements for new enhancements and assess feasibility of integration with existing systems and applications • Perform scheduled software upgrades, patches, and hotfixes to remediate security risks and threats

Singapore

Job Title: Product Support Job Duties: I provide system administrator support for CSC’s public sector client Government Technology of Singapore (GOVTECH) in their SharePoint system and custom development products. The applications supported around 300 users in one public sector within a large-scale enterprise SharePoint environment. I interact with the users, product vendors, technical teams with cross technologies and business processes to provide optimum service and system monitoring for the client site Job Tasks: • Analyze, plan, and implement the proposed farm architecture plan for the new farm which incorporated network, hardware and capacity planning, best practices, and governance • Install and maintain network, backup, and software, along with the installation and configuration of servers• Provide L2 product support and usage at all levels to ensure improving software system quality• Provide incident management role to resolve issues with product vendors such as Microsoft Premiere Support, FAST/Doc Ave Support and Level 3 application owners • Provide operational support and technical trainings for users and department administrators across the organization

Manila, Philippines

Projects: • Chief Information Office (CIO) – Global Application Infrastructure Delivery (GAID) (4yrs)• Avanade Technology Infrastructure (TI) – Miller and Coors (1yr)• Infrastructure Management (IM) – Ross Stores (2 yrs)• Chief Information Office (CIO) Workstation and Collaboration (1yr)Role: • Application Infrastructure Engineer for Microsoft Cross technology applications (SharePoint, .NET, C#, SQL, WSS, WSUS ) for Accenture Chief Information Office (CIO)• Team leader on Miller and Coors AD and Exchange Migration Project • Support Engineer for Wintel server environments of Ross Stores client• Team leader on Accenture Manila CIO Workstation and Collaboration Project Key achievements: • Provide on call production support hours to address issues and critical situations • Participate in several web base applications releases and operation maintenance for the Accenture internal environments while coordinating with different support delivery and development teams• Set up shared-services technologies like WSS3.0 and MOSS2007, SQL Server 2005 Reporting Services, Citrix Presentation Server4.0 for several applications in Windows2003/2000 platform• Standardize and document production deployment to use corporate standard procedures • Manage and establish good working client relationships and recognized for excellent quality of customer service and recommendation of clients and management• Lead a team of three (3) people for AD directory objects and mailboxes for MillerCoors client environment • Provide level 2 support and patch management process for Ross Stores windows server environment • Participate in lectures for Windows Server 2003 Internet Information Services 6.0 and Communication and Internet Services in Infrastructure Outsourcing (IO) capability • Lead a team of one (1) person for early adoptions of Microsoft Windows7 workstations and in house applications

Greater Chicago Area

Projects: Global Time and Expense, Knowledge Exchange Applications, Accenture Collaboration Portals • Technical support engineer for application releases and production deployments• Liaison officer for Manila, Spain and US Accenture CIO vendor data center locations • Establish good working relationship and conduct knowledge transfer to US counterparts Key achievements: • Provide production support to address critical problems and issues in the technical environments• Build and set up technical environments for web based applications like global time and expense tracking tool, shares and financial, corporate customized sharepoint2007 and windows SharePoint serices3.0 platforms• Set up and configure SQL Server 2005 Reporting Services infrastructure • Perform SharePoint 2003\WSS2.0 upgrade to MOSS2007\WSS3.0 collaboration portal projects• Coordinate with other groups such as Architects, Network Services, Database Team, Infrastructure design, and Change Incident Management teams in meeting client or application team deadlines • Standardize and document deployment production for go live

Diliman, Quezon City

Research Assistant to Dr. Emeritus Sonia De Leon - Assistant to research and publications - Laboratory assistant in research studies

Diliman, Quezon City

Student Assistant in University of the Philippines Registrar's Office- assist students during enrollment seasons - clerical work, encoding, snail mail delivery, answering phones, running errands for the Registrars Officials

Education record

Bs