Laura Fraker Email & Phone Number

Central Florida

Florida

Results-oriented Customer Experience Specialist capable of supporting local businesses as well as national groups. Client-focused with excellent communication, presentation, and critical thinking abilities. Demonstrated skills in; Process Mapping, continuous improvement team facilitation, strategic planning, sales training, customer retention loyalty.

Lakeland, Florida, United States

Largo, Florida

Helping families ensure their children have the educational opportunities and success in reaching their full potential. Serving students ages 3-18 in all subjects, and grades. Specializing in reading comprehension, and learning skills (organization, time management, study skills, test taking strategies, etc.)

Florida, USA

Independent contractor for General Motors Standards For Excellence. I coached GM Dealerships on increasing sales, customer satisfaction/loyalty and profitability. Facilitated continuous improvement teams, leadership teams, delivered and assisted in analyzing customer and competitive owner research, administered and presented employee satisfaction research.

Developed initial online presence, employee and customer newsletters, special events (chamber of commerce, All Employee Meetings) Outside speaker on OnStar, Service Programs, etc...) Personal Assistant to the owner.

Served first in HR as non-exempt recruiter, over the years moved to exempt recruiting, training, affirmative action planning, employee relations, benefits coordinator, and generalist.My last role with the Tampa Bank was with the Marketing Team working with area Realtors as a relocation specialist.

Exempt/Non-Exempt Recruiter, Employee Relations, Performance Review Coach, Sexual Harassment Investigator, EEO Officer, Affirmative Action Planning, Benefits Enrollment Officer, Campus Recruiter for Management Associate Program