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Laura F. Email & Phone Number
Principal Systems Librarian, Customer Support
at
Innovative Interfaces
1 work email found
@iii.com
3 phones found area 510
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Principal Systems Librarian, Customer Support
Location
Dallas, Texas, United States
Company size
Who is Laura F.? Overview
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Quick answer
Laura F. is listed as Principal Systems Librarian, Customer Support at Innovative Interfaces, a with 197 employees, based in Dallas, Texas, United States. AeroLeads shows a work email signal at iii.com, phone signal with area code 510, and a matched LinkedIn profile for Laura F..
Laura F. previously worked as Senior Product Owner at Innovative Interfaces and Product Owner at Innovative Interfaces. Laura F. holds Masters, Library And Information Science from University Of Washington.
Company email context
Email format at Innovative Interfaces
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*@iii.com
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Profile bio
About Laura F.
I'm a seasoned software professional with a decade of experience in enterprise customer support and software development.
Listed skills include Troubleshooting, Metadata, Library Science, Digital Libraries, and 12 others.
Current workplace
Laura F.'s current company
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Innovative Interfaces
9 roles
Laura F. work experience
A career timeline built from the work history available for this profile.
Principal Systems Librarian, Customer Support
Principal Systems Librarian, Customer Support
Senior Product Owner
Translate market and user needs into coherent requirements for development projectsDevelop product roadmap and prioritize development projects according to business needsLead the development of epics, stories, and supporting documents for agile development teamsCommunicate proactively with development teams and with stakeholdersRoll out new development to Support and Services departmentsIdentify design problems; develop and present solutions to resolve these problemsProvide domain expertise and product knowledge to Product Management, Product Development, and to the wider companyResearch topics as needed for new developmentAssist with the creation of configuration and installation procedures
Feb 2018 - Apr 2020
Product Owner
Lead the development of stories and supporting documents for agile development teamsAssist with requirements gathering and analysisProvide feedback that improves the quality of requirements documentsSupport Product Management in rolling out new development to Support and Services departmentsIdentify design problems; develop and present solutions to resolve these problemsProvide domain expertise and product knowledge to Product Management, Product Development, and to the wider companyResearch topics as needed for new developmentTriage and analyze problems discovered by Support and QA staffTest software changesAssist with the creation of configuration and installation procedures
Mar 2015 - Jan 2018
Lead Systems Librarian, Customer Support
Lead the circulation support team in assisting customers with software configuration, informational questions, and troubleshootingEscalate and facilitate resolution of urgent and tactical issues, defects, enhancements, and accountsAct as liaison point for other support teams and departments on all products supported by the circulation teamAssign and monitor quality of tickets and other support tasksConsult with and train internal staff on software and troubleshootingEnsure that circulation team staff have the resources to perform their dutiesChair weekly group meeting and maintain meeting minutesCreate and update in-house and customer documentationDisseminate expertise to any and all employees as neededParticipate in the design of new products and featuresAdvocate within the company for customer interests
Sep 2013 - Feb 2015
Senior Systems Librarian, Customer Support
Assist customers with software customization and high level troubleshootingUpdate software and install fixesCreate and update in-house and customer documentationManage support transition for new productsInitiate preventative support projectsDisseminate expertise to any and all employees as neededParticipate in the design of new products and featuresAdvocate within the company for customer interests
Apr 2008 - Sep 2013
Systems Librarian, Customer Services Help Desk
Assist customers with software customization and troubleshootingUpdate software and install fixesDisseminate expertise to any and all employees as needed
Nov 2005 - Mar 2008
Library Trainee
Internship in the Information Technology Services department; helped maintain the integrated library system (ILS) and migrate to a new system. Designed and created the gap file for the migration. Provided technical support to library staff.
Apr 2003 - Jul 2005
2 education records
Laura F. education
Masters, Library And Information Science
Undergraduate, German Studies And European Studies Double Major
FAQ
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Quick answers generated from the profile data available on this page.
What company does Laura F. work for?
Laura F. works for Innovative Interfaces.
What is Laura F.'s role at Innovative Interfaces?
Laura F. is listed as Principal Systems Librarian, Customer Support at Innovative Interfaces.
What is Laura F.'s email address?
AeroLeads has found 1 work email signal at @iii.com for Laura F. at Innovative Interfaces.
What is Laura F.'s phone number?
AeroLeads has found 3 phone signal(s) with area code 510 for Laura F. at Innovative Interfaces.
Where is Laura F. based?
Laura F. is based in Dallas, Texas, United States while working with Innovative Interfaces.
What companies has Laura F. worked for?
Laura F. has worked for Innovative Interfaces and King County Library System.
How can I contact Laura F.?
You can use AeroLeads to view verified contact signals for Laura F. at Innovative Interfaces, including work email, phone, and LinkedIn data when available.
What schools did Laura F. attend?
Laura F. holds Masters, Library And Information Science from University Of Washington.
What skills is Laura F. known for?
Laura F. is listed with skills including Troubleshooting, Metadata, Library Science, Digital Libraries, Customer Service, Library, Technical Support, and Sql.
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