Laura Gephart Email & Phone Number

Charlotte, North Carolina

Sales Manager tasked with managing a two hundred and sixty-four unit rental property. Drawing traffic through online facets, such as retail postings and social media, traditional facets such as cold calling and referrals, and interpersonal connections. Once a lead is acquired, my responsibility is to sell the product through tours, personal connections, building rapport, and follow ups. Operations include property maintenance and inspections, litter removal, and light unit cleaning. Another major responsibility is meeting customer service needs by solving problems such as concerns, complaints, and requests in a timely manner. One major responsibility is taking care of the property and its reputation to ensure it is in great condition and has glowing reviews. Performance reviews are determined through monthly goals and quotas. Certain quantities of units must be sold every month, and a percentage of tenants are to be renewed also.

Dayton, Ohio Area

Supervised employees to ensure all necessary tasks are performed adequately and effectively. Managed departmental needs and oversaw sales. Developed new methods to help employees meet quotas, such as providing upsell points, incentivising sales and registrations, and teaching new sales techniques. Trained new employees on the systems and procedures that the company uses. Met with associates on a weekly basis to discuss their performance throughout the week and doing follow up training on any associates that are struggling with performance. Provided new and improved ways for associates to provide outstanding customer service. Worked towards a monthly quota by assisting customers with opening a credit card and ensuring they would receive discounts from that card. Provided excellent customer service to customers that needed assistance and assisted other associates with customer service issues. Restocking merchandise from the floor and following the systems from the warehouse to ensure company policy was being followed. Keeping inventory of front and back of house. Receive shipments and marked priority items. Held monthly counts on inventory. Managed security of high value and high risk items. Supervised the sales floor and made sure there wasn't any internal or external theft.

Findlay, Ohio

Created profitable expansion, training and staffing, floor supervision, oversaw day to day sales productivity, customer experience. Rolled out a new point of sale system to entire store. Conducted pre-employment interviews for potential associates and keyholders. Contributed to marketing campaigns across entire sales region by pioneering a social media campaign to promote the company. Supervised employees to ensure all necessary tasks are performed adequately and effectively. Managed store needs and oversaw sales. Developed new methods to help employees meet quotas, such as providing upsell points, incentivising sales and registrations, and teaching new sales techniques. Trained new employees on the systems and procedures that the company uses. Met with associates on a weekly basis to discuss their performance throughout the week and doing follow up training on any associates that are struggling with performance. Provided new and improved ways for associates to provide outstanding customer service. Worked towards a monthly quota by assisting customers with opening a credit card and ensuring they would receive discounts from that card. Provided excellent customer service to customers that needed assistance and assisted other associates with customer service issues. Restocking merchandise from the floor and following the systems from the warehouse to ensure company policy was being followed. Keeping inventory of front and back of house. Receive shipments and marked priority items. Held monthly counts on inventory. Managed security of high value and high risk items. Supervised the sales floor and made sure there wasn't any internal or external theft. On occasion, managed store needs and sales floor without any other associates in the store.

Business Administration And Management, General

Business Administration And Management, General

General Studies

Activities and Societies: Activities include: Student Council, Gliding Stars Figure Skating, Volunteer Work such as Safety Town.