Laura Ginepri Email & Phone Number

. Management of students application process and confidential information;. Liason between Admin office, HR and staff in Modena;. Maintained student information in school databases and softwares;. Organization and managment support of in school and after school activities;. Support to teaching staff in school;. Translation to/from English/Italian

Modena, Italia

Provided an efficient and quick translation service – from Italian to English • Assisted premium clients in the private room of the exhibition and ensured a high level of customer service • Key Achievements: I developed my problem solving abilities and solved major issues encountered; for this reason, I was asked to look after premium clients

Modena, Italia

Sassuolo, Italia

London, Uk

Christie’s, London – UK • Responsible for ensuring exceptional client service at the front desk, bidder registration and telephone bidding – currently dealing with up to 30 clients per day • Key Achievements: Since my beginning, I have been assigned more responsibility and was given the chance to attend three training courses. Reached high standard of client service in luxury sector and increased sales by providing exceptional assistance to clients.

Londra, Regno Unito

The Conran Shop offers a unique and personal blend of furniture, lighting, home accessories and gifts from some of the most iconic designers.• Customer care: Assisting clients and responding to customers' queries and complaints. • Stock inventory control and replenishment. • Responsible for ensuring exceptional client service • Team work to achieve target, Great Seller, Manage of Delivery, Banking

Bologna, Italia

• Supervised and coordinated the Hostess staff - from 10 to 20 people; ensuring effective shift handover communication• Provided an efficient and quick translation service – from Italian to English • Assisted premium clients in the private room of the exhibition and ensured a high level ofcustomer service • Key Achievements: I developed my problem solving abilities and solved major issues encountered; for this reason, I was asked to look after premium clients

Londra, Regno Unito

• Responsible for ensuring exceptional client service • Team work to achieve target, Great Seller, Manage of Delivery, Banking

Modena, Italia

• Liaised with potential clients mainly on the phone – an average of 30 calls per day • Key Achievements: Developed from scratch a new portfolio of clients – 10 in total – which generated a total income of £40K in only three months

New York City, Stati Uniti

• Assisted the Communication Manager in the planning and organisation of the company’s social media (Facebook , Twitter, LinkedIn and Pinterest); edited web contents and produced engaging contents to promote the Italian ceramic industry in the north American market • Researched, identified and invited industry professionals (Designers, Architects and Journalists) to the biggest ceramic exhibition in Italy • Key Achievements: A substantial increase of interaction in the Pinterest profile of the company. I suggested an innovative and creative way of communicating with the online community which increased the number of likes and followers.

Modena, Italia

Arci is an independent association of social and civil promotion. • Organised, planned, researched and identified local media sponsors, artists and venues for the fundraising events of the charity – a total of 15 events in two years• Key Achievements: Successfully raised £15K and secured a high attendance of the local community to events with a zero budget; big names of the Italian music industry accepted our invitation and performed live in aid of the earthquake that struck in the Emilia Romagna region in May 2012. As a result, 2 schools and 2 ARCI centres were reopened after the earthquake• Selected amongst hundreds of candidates; the bursary scheme allowed only one person to receive a full salary

Milano, Italia

• Assisted the artistic director Grazia Bilotta in the organisation of the Fringe Festival, identifying new sponsors and promoting the event through social media. I worked with major singers like Patty Smith and Stefano Bollani. • Key Responsibilities:PA, PR, Social media strategy, Booking Artist, Events Co-ordinator, Press office, Venues Responsible

Modena

• Famous Radio of Emilia Romagna, Tuscany and Veneto regions.• Organised, planned, researched and identified local media sponsors, artists and venues for the music events.

Master I Livello, Ideazione E Organizzazione Di Eventi Culturali

Wset® Level 1 Award In Wines (Qcf)

Attestato Di Frequenza E Livello, English: Literature, History, Actuality, Music And Arts

Scienze Della Comunicazione, Comunicazione, Marketing, Sociologia, Psicologia, Semiotica, Giornalismo, Inglese.

Master In Counselling Professionale, Counseling Psychology

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