Extended responsibilities in a reorganised department- Integration of the overall communication team into the branch coordination team: defining goals, detecting synergies and improving cooperation- Introduction of an internal risk controller to the team in order to implement operational risk management for the entire department

- Team management of six colleagues focusing on administration and project management- Realisation of cross-departmental projects, with impact on the entire branch network (nearly 500 branches throughout Belgium)- Representation and promotion of the departmental vision- Conceptual and practical issue handling in partnership with fellow managers - Draft and control of departmental budgets- Development, implementation and follow-up of department policies

Assisting the director in various activitiesAreas of personal development:- Gained insight into Argenta’s mission and the departmental strategy - Acted as sparring partner with regard to strategic and tactical opportunities - Functioned as contact person for in-company stakeholders with departmental questions- Set up and managed a communication plan in collaboration with the communication teamCoordination of efforts in working towards departmental goalsAreas of personal development:- Leading role in implementing the company-wide change program within the department- Coordinating role with regard to audit- and risk-related obligationsOrganization of departmental meetings and team events Areas of personal development:- Coordinated efforts in order to ensure meaningful and qualitative content for all employees- Followed-up and implemented feedback- Consulted and made arrangements with service suppliers- Conferred with the suppliers during the event to optimize the provided services- Followed-up invoices and payments

Optimization of team organization and activities by formulating a mission and goalsAreas of personal development:- Conferred with team members and formulated a mission, goals and performance norms - Introduced a measurement system to monitor team performance- Strived towards open communication in order to improve team performanceDesign of adequate reporting tools and accompanying communication with regard to the implementation of agency-related policy Areas of personal development:- Learned what specific data is needed for monitoring and supporting the implementation of agency-related policy- Improved data collection, analysis and reporting- Built a data file to enable specific risk-based data consolidation- Strived for uniformity, standardization and ease of use- Experienced the practice of fact-based decision makingOptimization of processes and working methods within and across departmental boundariesAreas of personal development:- Learned about the supporting processes with regard to Argenta’s agencies- Optimized one specific process in collaboration with all parties involved- Suggested various improvements and strived after stakeholder acceptance - Coordinated a purchase of an Argenta agency by headquarters - Contributed to policy formulation, formalization and validation- Actively participated in reconciling business requirements with data system structure- Documented various information with regard to process optimization and working methodsUpdate and presentation of information introducing the activities and value proposition of the commercial department to new employees at ArgentaAreas of personal development:- Insight into core structure and value proposition of the department- Optimized presentation skills

Introduction to the banking and insurance industry through a wide range of basic courses on banking and insurance products (with regard to savings, investments, loans, insurances, etc.) and process-oriented fieldwork (with regard to savings and insurances)Areas of personal development:- built up a network of colleagues throughout large parts of the company- learned to team up and communicate with people from different divisions of the company, striving towards a common understanding and goalManagement of non IT projects performed as member of the Process Excellence team, contributing to the company-wide efficiency goalAreas of personal development:- project management - successfully applied the DMAIC methodology and lean and six sigma tools - learned how to visually document a process - learned to think structurally about data measurement and documentation - improved Excel skills through data analysis- improved communication skills- Green Belt certificate of completion within reachFacilitation of a company-wide culture changeAreas of personal development:- worked in a close-knit team to implement the change program- experienced resistance to change and learned how to recognize and approach it- facilitated and supported management with regard to content and people during change- showed initiative for continuous improvement (e.g. 5S methodology)Training for coworkers on the subject of lean and six sigmaAreas of personal development:- prepared course material, adapting form and content to the target group- explained lean theory (White Belt and Yellow Belt) and facilitated a lean game

Research into the supply of goods of Antwerp hinterland companies. Over 130 companies were contacted, electronically and later on by telephone in case of no response, in order to collect data. Over thirty hinterland companies filled in the online survey and nine indepth semi-structured surveys were conducted. This data was analysed in order to map out the supply of goods, the transportation modes used and the ports chosen for maritime transportation. Furthermore, companies were asked for their perception of the workings of the Port of Antwerp. The report based on the information gathered was ordered to help the Antwerp Port Authorities in their strategic decisions.Areas of personal development: - Improved communication skills- Worked on persistence and persuasion of potential respondents- Learned to work responsibly and independently- Gained insight into the workings of a strategy department- Experienced the atmosphere of working in a large organisation- Improved Microsoft Excel skills and data analysis skills

The goal was to match vacancies and employees, by screening the candidates based on their CV and by having conversations with them in the Antwerp office. The company was then contacted and suggested to meet the screened candidate. Employees connected to Actief Interim were coached and their files followed up. New vacancies were put online to begin the search for the right employee. Furthermore, contact was crucial with Actief's clients and other offices.Areas of personal development:- Improved my English, French and Dutch communication skills by communicating with both companies and future employees - Worked on a project: interview by telephone, invitation, face-to-face selection, subscription and follow up - Processed over one hundred applications using a specific website- Learned to handle weekly positive and negative feedback- Learned to work autonomously when given a “to do”-list

Assistance of the Account Manager by helping her with invoices. Invoices were put into the computer using a special software program. Afterwards they needed elektronic approval before payment was allowed. Contacts by phone with suppliers were necessary to allow for extra data collection. Areas of personal development:- Learned to work with software for the processing of invoices- Efficiently reduced work on supplier invoices (registration, approval and classification) - Eliminated registration flaws and improved my communication skills through contact with suppliers over the phone - Trained one new staff member - Followed direct orders - Assisted the bookkeeper in booking wages - Processed confidential information in a professional manner

Tutored a sixteen-year-old girl in mathematics who was subsequently able to significantly improve her grades at school.Areas of personal development:- Learned to be more patient - Helped a student to understand new subject material, to study and to do exercises